i can't play blue ray movies (401 Views)
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Honor Student
dgstires
Posts: 2
Registered: ‎05-27-2012
Message 1 of 4 (401 Views)

i can't play blue ray movies

I have a G71 laptop with a blue ray player and when I try to play blue ray movie's it askes would you like to check for updates? over and over again. I have uninstalled and reinstalled with no help.

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banhien
Posts: 28,429
Registered: ‎01-29-2009
Message 2 of 4 (396 Views)

Re: i can't play blue ray movies

Hi,

 

Please check with this:

 

   http://h10025.www1.hp.com/ewfrf/wc/document?cc=au&lc=en&dlc=en&docname=c01361837

 

Hope this helps.

BH
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Honor Student
dgstires
Posts: 2
Registered: ‎05-27-2012
Message 3 of 4 (390 Views)

Re: i can't play blue ray movies

The solution you provided is something I am going to try. But I am running Windows 7 Home Premium. I have also upgraded it to Ultimate and it still doesn't read the Blue Ray disc. I did a complete restore of the Laptop to factory settings and it still didn't work.  I downloaded a trial copy of Cyberlink PowerDVD 12 and it works just fine. I don't understand what happened with the original software that came with the laptop. I called tech support and because it was out of warranty, they wanted $60 to provide phone support. I refused, and also came to the conclusion that I will never buy HP again. Dell would have supported it forever. I thought I was getting a great deal when I bought this laptop a few years ago, but I was wrong. Fool me once, same on you. I won't give you a second chance to fool me twice...

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Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 4 of 4 (383 Views)

Re: i can't play blue ray movies

Hi,

Here is the link to the full version of Cyberlink PowerDVD from HP.

 

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  Microsoft MVP Windows Expert - Consumer
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