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Honor Student
rizwanrana
Posts: 4
Member Since: ‎10-10-2012
Message 1 of 8 (832 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

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erico
Posts: 26,529
Member Since: ‎01-07-2009
Message 2 of 8 (825 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 





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Honor Student
rizwanrana
Posts: 4
Member Since: ‎10-10-2012
Message 3 of 8 (810 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

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erico
Posts: 26,529
Member Since: ‎01-07-2009
Message 4 of 8 (805 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
rizwanrana
Posts: 4
Member Since: ‎10-10-2012
Message 5 of 8 (771 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
erico
Posts: 26,529
Member Since: ‎01-07-2009
Message 6 of 8 (767 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. :smileyhappy:

I have passed the link along to a very knowlegeable HP notebook PC contact.

 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
You can say thanks by clicking on the Kudos thumbs up icon


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
rizwanrana
Posts: 4
Member Since: ‎10-10-2012
Message 7 of 8 (765 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.:smileyhappy:

PhD Student
Bryan_N
Posts: 392
Member Since: ‎02-08-2009
Message 8 of 8 (660 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
-Bryan
I am an HP employee
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