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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 1 of 8 (864 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

Provost
Posts: 27,438
Member Since: ‎01-07-2009
Message 2 of 8 (857 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 

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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 3 of 8 (842 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

Provost
Posts: 27,438
Member Since: ‎01-07-2009
Message 4 of 8 (837 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 

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Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 5 of 8 (803 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
Posts: 27,438
Member Since: ‎01-07-2009
Message 6 of 8 (799 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. :smileyhappy:

I have passed the link along to a very knowlegeable HP notebook PC contact.

 

****Click the White thumbs up to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I am a volunteer, I don't work for Microsoft or HP****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Posts: 4
Member Since: ‎10-10-2012
Message 7 of 8 (797 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.:smileyhappy:

PhD Student
Posts: 405
Member Since: ‎02-08-2009
Message 8 of 8 (692 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
-Bryan
I am an HP employee
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