i update my compaq cq42-102tu bios now i have an error when i start my computer (659 Views)
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Honor Student
rizwanrana
Posts: 4
Registered: ‎10-10-2012
Message 1 of 8 (659 Views)

i update my compaq cq42-102tu bios now i have an error when i start my computer

i m using Compaq CQ42-102TU notebook i update the bios after that it start to give me error that my computer motherboard donot have serial number and product id..

Provost
erico
Posts: 23,304
Registered: ‎01-07-2009
Message 2 of 8 (652 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Which update did you install?  That is a critical bit of information

 

I see there are numerous updates available.

 

To get help on this I will need to be able to report it to an internal HP contact that a particular BIOS as causing an issue. 



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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
rizwanrana
Posts: 4
Registered: ‎10-10-2012
Message 3 of 8 (637 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

i use the least one update

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erico
Posts: 23,304
Registered: ‎01-07-2009
Message 4 of 8 (632 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

[ Edited ]

Help us help you by providing that information and posting it here in your thread.

 

All you need to do is to enter the BIOS, get the BIOS version information  on the system information page and then exit ignoring changes.

 

Thanks in advance. 



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****Please mark Accept As Solution if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
rizwanrana
Posts: 4
Registered: ‎10-10-2012
Message 5 of 8 (598 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

hi

System Board ID     1484

Bios Version             F.37

Bios Vendor              Insyde

Serial Number         ...................................................

UUID Number          00000000-0000-0000-0000-000000000000

Product Configuration ID     00B0000000000000000000000

 Ithink this is ok for you

Thanks

Provost
erico
Posts: 23,304
Registered: ‎01-07-2009
Message 6 of 8 (594 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thank you. :smileyhappy:

I have passed the link along to a very knowlegeable HP notebook PC contact.

 



****If my suggestion was helpful, you can say thanks by clicking on the thumbs up***

****Please mark Accept As Solution if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
rizwanrana
Posts: 4
Registered: ‎10-10-2012
Message 7 of 8 (592 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Thanks

I m waiting for your reply.:smileyhappy:

Master's Graduate
Bryan_N
Posts: 350
Registered: ‎02-08-2009
Message 8 of 8 (487 Views)

Re: i update my compaq cq42-102tu bios now i have an error when i start my computer

Hi, please check your private messages
-Bryan
I am an HP employee
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