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08-04-2011 01:57 PM
try pressing down the ctrl alt delete buttons - if this takes you to another window, select restart from the options in the bottom right.
If you're still getting no response from the keyboard you may just have to hold down the Power button until the notebook shuts down. When done, start it again and you will get a screen telling you Windows did not shut down correctly - use the arrow keys to select 'Start Windows Normally' and hit enter. Hopefully it will now reload.
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