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04-09-2012 01:40 PM
My laptop oneday just stop working, I tried self diagnotic and it did not help. Below are the information I have from my Utility Diagnostic System
Notebook model - HP G56 Notebook PC
Product number - XG775UA#ABC
System Board ID - 1604
Processor Type - AMD Athalon II P340 Dual-Core Processor
Processor Speed - 2200 MHz
Total Memory - 4096 MB
BIOS Version - F.05 BIOS Vendor - Insyde
UUID Number - 8950A7A6-FB7E-194B-9F7D-1BF3FC5115A9
Product Config ID - 0596100000242710010020100
System Board CT # - P X2U0 01 1Z ZK 6CD
OS - WIN 7
I used HP Advanced System Diagnostics, it tested
Start-Up Test - failed
Run-in Test - failed
System Tuneup - failed
Hard Disk Test - failed
Memory Test - passed
ALL SHOWED FAILURE ID 9CRGXS-5BC634-SC002K-60US3
THANK YOU IN ADVANCE, I'M CONFIDENT SOMEONE COULD HELP.
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04-09-2012 01:44 PM - edited 04-09-2012 01:45 PM
You have a failed hard drive. The hard drive will need to be replaced and then you'll need to reinstall the operating system (Recover the OS with Recovery Media).
Do you know if you're still in warranty or not?
04-09-2012 03:42 PM
thank you for your input regarding the hard drive, I purchased the computer back in 12/30/10 and it means no more warranty. Once I purchased the HD can I use the repair disk I created from the first time I purchased the laptop?