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Re: my laptop will not start, have used HP Advanced System Diagnostics (1498 Views)
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Tutor
Boomcar2
Posts: 13
Registered: ‎04-05-2012
Message 1 of 6 (1,510 Views)
Accepted Solution

my laptop will not start, have used HP Advanced System Diagnostics

My laptop oneday just stop working, I tried self diagnotic and it did not help. Below are the information I have from my Utility Diagnostic System

Notebook model - HP G56 Notebook PC

Product number - XG775UA#ABC

System Board ID - 1604

Processor Type - AMD Athalon II P340 Dual-Core Processor

Processor Speed - 2200 MHz

Total Memory - 4096 MB

BIOS Version - F.05           BIOS Vendor - Insyde

UUID Number - 8950A7A6-FB7E-194B-9F7D-1BF3FC5115A9

Product Config ID - 0596100000242710010020100

System Board CT # - P X2U0 01 1Z ZK 6CD

OS - WIN 7

 

I used HP Advanced System Diagnostics, it tested

Start-Up Test - failed

Run-in Test - failed

System Tuneup - failed

Hard Disk Test - failed

Memory Test - passed

ALL SHOWED FAILURE ID 9CRGXS-5BC634-SC002K-60US3

 

THANK YOU IN ADVANCE, I'M CONFIDENT SOMEONE COULD HELP.

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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 2 of 6 (1,508 Views)

Re: my laptop will not start, have used HP Advanced System Diagnostics

[ Edited ]

You have a failed hard drive. The hard drive will need to be replaced and then you'll need to reinstall the operating system (Recover the OS with Recovery Media).

Do you know if you're still in warranty or not?

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Tutor
Boomcar2
Posts: 13
Registered: ‎04-05-2012
Message 3 of 6 (1,502 Views)

Re: my laptop will not start, have used HP Advanced System Diagnostics

thank you for your input regarding the hard drive, I purchased the computer back in 12/30/10 and it means no more warranty.  Once I purchased the HD can I use the repair disk I created from the first time I purchased the laptop?

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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 4 of 6 (1,499 Views)

Re: my laptop will not start, have used HP Advanced System Diagnostics

Yes, you can use the HP Recovery Media to reinstall everything so that it's just like you bought it again.
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Tutor
Boomcar2
Posts: 13
Registered: ‎04-05-2012
Message 5 of 6 (1,498 Views)

Re: my laptop will not start, have used HP Advanced System Diagnostics

Again, thanks for your input.

Very grateful.

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Distinguished Professor
Kalt
Posts: 3,005
Registered: ‎11-19-2008
Message 6 of 6 (1,492 Views)

Re: my laptop will not start, have used HP Advanced System Diagnostics

No problem! Let us know if you need anything else.
Posted from HP TouchPad
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