over heating

[asnic22]

I have the hdx 16t 1200  CTO premium for 16 months which would overheat consistently. Today, I did not put the cooling pad and the hard drive stopping work. Black screen indicates it could not detect hard drive and no o.s. I put in the recovery discovering; no drive detected. Any assistance would be appreicated. I am guessing my only recourse it to get a new HD?

Thanks.

[Bulbulito]

Hello,

To make sure if you need to to replaced the hard drive, perform hard drive test 1st go to bios screen , tapping f10 several times once you turn on the laptop, go to diagnostic and hard drive test is available, it may take more than an hour or it depends, just get the exact error, it failed and no error number, computer needs to be send for repair, if result is replace and with error code, replacing hard drive is needed

If problem is still there, pls inform me

Although I am an HP employee, I am speaking for myself and not for HP

Patience is a Virtue

[asnic22]

tried, however indicates no hard drive found and is making that clicking sound as it was skipping.

[Bulbulito]

Hello,

If result is no hard d rive found, try to remove the hrd drive and return it again, if already performed the step then you need to send kv for repair / repalcement. Sorry.

[asnic22]

thanks already working on replacing drive.