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Top Student
elelamy
Posts: 4
Member Since: ‎12-13-2011
Message 1 of 24 (10,249 Views)

serial number not found

Hi sir,

i have  Compaq Presario CQ61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance

Provost
banhien
Posts: 32,375
Member Since: ‎01-29-2009
Message 2 of 24 (10,247 Views)

Re: serial number not found

Hi,

 

Please contact HP directly, they are very happy to help you. Here is this list of contact points:

 

   http://welcome.hp.com/country/w1/en/support.html

 

Good luck.

 

 

BH
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Provost
erico
Posts: 25,118
Member Since: ‎01-07-2009
Message 3 of 24 (10,243 Views)

Re: serial number not found

Welcome to the HP Forum! :smileyhappy:


elelamy wrote:

Hi sir,

i have  Compaq Presario CQ61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance


Hi,




Please identify your notebook with the complete product name or number.

 

See my signature for an example. Include all alphanumeric characters. Post the installed operatng system as well.  There have been BIOS updates that directly address issues like this one.  Without more specific product identification I cannot peruse the BIOS update files (if any) that are available for your specific model.

 

Kind regards,
erico





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
RocLobStar
Posts: 2
Member Since: ‎01-15-2012
Message 4 of 24 (10,107 Views)

Re: serial number not found

Thanks erico.. I am experiencing a similar, if not identical problem..
HP G71-448CL Notebook 2.2ghz Celeron / 2gb / Win7 64b

I'll monitor this thread.
thanks
Top Student
elelamy
Posts: 4
Member Since: ‎12-13-2011
Message 5 of 24 (10,090 Views)

Re: serial number not found

[ Edited ]

Compaq Presario CQ61

Model#: CQ61 - 115EE

P/N: NN995EA#ABV

Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz (2 CPUs), ~2.0GHz

Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1

Top Student
vasilua
Posts: 5
Member Since: ‎02-06-2012
Message 6 of 24 (9,989 Views)

Re: serial number not found

Hello.

 

So how is possible to solve this problem?

 

Yesterday my PC turned on with same problem and in the BIOS not present any serial numbers. I update BIOS but error still there.

With this problem my ethernet card begun work bad - DHCP can't assign IP adress and when I assign manualy internet do not work to.. In this time by WI-FI internet work fine.

Please help me...!!! 

Top Student
vasilua
Posts: 5
Member Since: ‎02-06-2012
Message 7 of 24 (9,989 Views)

Re: serial number not found

Sorry, forgot...

Compaq presario CQ61-310ER 

Provost
erico
Posts: 25,118
Member Since: ‎01-07-2009
Message 8 of 24 (9,987 Views)

Re: serial number not found

[ Edited ]

elelamy wrote:

Compaq Presario CQ61

Model#: CQ61 - 115EE

P/N: NN995EA#ABV

Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz (2 CPUs), ~2.0GHz

Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1


 

I recommend that you update the BIOS to the current (latest) version.

 

Be certain that you do this with external power from the power adapter connected!

 

Here is a link to the web suport portal for your notebook. Look in the Drivers & software downlaod section and use the operating system appropriate BIOS.

 

For the wired LAN connection problem, reinstall the LAN driver.





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Provost
erico
Posts: 25,118
Member Since: ‎01-07-2009
Message 9 of 24 (9,984 Views)

Re: serial number not found


RocLobStar wrote:
Thanks erico.. I am experiencing a similar, if not identical problem..
HP G71-448CL Notebook 2.2ghz Celeron / 2gb / Win7 64b

I'll monitor this thread.
thanks

 Are you also experiencing the serial / product number issue?





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
elelamy
Posts: 4
Member Since: ‎12-13-2011
Message 10 of 24 (9,975 Views)

Re: serial number not found

Thank you for your reply,

I did the update as you adviced by this latest update HP Notebook System BIOS Update (Intel Processors)(sp51527.exe)

but with no result, the same problem is still there

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