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Top Student
Posts: 4
Member Since: ‎12-13-2011
Message 1 of 24 (11,560 Views)

serial number not found

Hi sir,

i have  Compaq Presario CQ61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance

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Provost
Posts: 40,889
Member Since: ‎01-29-2009
Message 2 of 24 (11,558 Views)

Re: serial number not found

Hi,

 

Please contact HP directly, they are very happy to help you. Here is this list of contact points:

 

   http://welcome.hp.com/country/w1/en/support.html

 

Good luck.

 

 

BH
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Provost
Posts: 29,020
Member Since: ‎01-07-2009
Message 3 of 24 (11,554 Views)

Re: serial number not found

Welcome to the HP Forum! :smileyhappy:


elelamy wrote:

Hi sir,

i have  Compaq Presario CQ61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance


Hi,




Please identify your notebook with the complete product name or number.

 

See my signature for an example. Include all alphanumeric characters. Post the installed operatng system as well.  There have been BIOS updates that directly address issues like this one.  Without more specific product identification I cannot peruse the BIOS update files (if any) that are available for your specific model.

 

Kind regards,
erico

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Pay it forward.This will other people facing the same problem to find a solution easily****

2015 Microsoft MVP - Windows Experience Consumer

Honor Student
Posts: 2
Member Since: ‎01-15-2012
Message 4 of 24 (11,418 Views)

Re: serial number not found

Thanks erico.. I am experiencing a similar, if not identical problem..
HP G71-448CL Notebook 2.2ghz Celeron / 2gb / Win7 64b

I'll monitor this thread.
thanks
Top Student
Posts: 4
Member Since: ‎12-13-2011
Message 5 of 24 (11,401 Views)

Re: serial number not found

[ Edited ]

Compaq Presario CQ61

Model#: CQ61 - 115EE

P/N: NN995EA#ABV

Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz (2 CPUs), ~2.0GHz

Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1

Top Student
Posts: 5
Member Since: ‎02-06-2012
Message 6 of 24 (11,300 Views)

Re: serial number not found

Hello.

 

So how is possible to solve this problem?

 

Yesterday my PC turned on with same problem and in the BIOS not present any serial numbers. I update BIOS but error still there.

With this problem my ethernet card begun work bad - DHCP can't assign IP adress and when I assign manualy internet do not work to.. In this time by WI-FI internet work fine.

Please help me...!!! 

Top Student
Posts: 5
Member Since: ‎02-06-2012
Message 7 of 24 (11,300 Views)

Re: serial number not found

Sorry, forgot...

Compaq presario CQ61-310ER 

Provost
Posts: 29,020
Member Since: ‎01-07-2009
Message 8 of 24 (11,298 Views)

Re: serial number not found

[ Edited ]

elelamy wrote:

Compaq Presario CQ61

Model#: CQ61 - 115EE

P/N: NN995EA#ABV

Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz (2 CPUs), ~2.0GHz

Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1


 

I recommend that you update the BIOS to the current (latest) version.

 

Be certain that you do this with external power from the power adapter connected!

 

Here is a link to the web suport portal for your notebook. Look in the Drivers & software downlaod section and use the operating system appropriate BIOS.

 

For the wired LAN connection problem, reinstall the LAN driver.

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Pay it forward.This will other people facing the same problem to find a solution easily****

2015 Microsoft MVP - Windows Experience Consumer

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Posts: 29,020
Member Since: ‎01-07-2009
Message 9 of 24 (11,295 Views)

Re: serial number not found


RocLobStar wrote:
Thanks erico.. I am experiencing a similar, if not identical problem..
HP G71-448CL Notebook 2.2ghz Celeron / 2gb / Win7 64b

I'll monitor this thread.
thanks

 Are you also experiencing the serial / product number issue?

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Pay it forward.This will other people facing the same problem to find a solution easily****

2015 Microsoft MVP - Windows Experience Consumer

Top Student
Posts: 4
Member Since: ‎12-13-2011
Message 10 of 24 (11,286 Views)

Re: serial number not found

Thank you for your reply,

I did the update as you adviced by this latest update HP Notebook System BIOS Update (Intel Processors)(sp51527.exe)

but with no result, the same problem is still there

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