Question
serial number not found
Replies (23)
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Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 11 of 24 (6,566 Views)

Re: serial number not found

Any users expereincing a problem where Serial number is missing or listed as 1234567890/0000000000  , Kindly contact HP to have machine sent in for service.

 

This is a peer to peer forum and members over here help each other voluntarily . Please refer below link in order to Contact HP
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

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I am an HP employee!!
Top Student
vasilua
Posts: 5
Member Since: ‎02-06-2012
Message 12 of 24 (6,542 Views)

Re: serial number not found

I have expiried warranty period. Will I have to pay for correct this problem with serial number?

Is it hardeare problem or my be  it possible to correct it by software? 

Tutor
uncletufty
Posts: 18
Member Since: ‎08-04-2011
Message 13 of 24 (6,531 Views)

Re: serial number not found

Ok if the machine is in warranty, send it back to HP.

If the machine is out of warranty you could return it to HP, who will charge you a arm and a leg to do a 5 minute job or.

Check to see that the label on the back of the laptop contains the serial and part number, if it does then :- 

Google " HP DMI utility " , download and burn to a disk

Run from startup, rewrite the info.

Windows will now run.

Had this problem on a number of laptops and rewriting DMI normally resolves this issue.Ok  

 

Top Student
elelamy
Posts: 4
Member Since: ‎12-13-2011
Message 14 of 24 (6,510 Views)

Re: serial number not found

I do google search for HP DMI utility  but it is a password protected rar

if u have this plz upload and send me the link

thanks

Top Student
vasilua
Posts: 5
Member Since: ‎02-06-2012
Message 15 of 24 (6,496 Views)

Re: serial number not found

you can take this utilities here - http://www.filestube.com/h/hp+dmi+utility

Top Student
vasilua
Posts: 5
Member Since: ‎02-06-2012
Message 16 of 24 (6,496 Views)

Re: serial number not found

[ Edited ]

I wrote my s/n but it did not solve my problem :mansad:

I found same problem as I have http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Missing-information-in-BIOS/m-p/125390/high...

but there no any replay...

I don't now where I can foun UUID and other information to recover it in BIOS.

I found too that MAC address of LAN card is empty (00-00-00...) how to recover MAC?  

HELP!!! 

Student
mmx1
Posts: 1
Member Since: ‎06-12-2012
Message 17 of 24 (5,738 Views)

Re: serial number not found


Lamely wrote:

Hi sir,

i have  Compaq presario cq61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance


 

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 18 of 24 (4,444 Views)

Re: serial number not found


mmx1 wrote:

Lamely wrote:

Hi sir,

i have  Compaq presario cq61

OS win7

and i have a problem on start up window saying Serial number not found

and on bios there's zeros in product number and serial number

 

Thanks in advance


 


Please see my previous reply  (Post #11) in this thread.

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
Honor Student
sailornemo
Posts: 4
Member Since: ‎11-29-2012
Message 19 of 24 (4,237 Views)

Re: serial number not found

I got that message on Booting
Serial Number Not found

my laptop is
Compaq Presario CQ61-360EV

Serial C NF94188NC
Product VJ375EA#ABV
Model CQ-360EV


waiting for ur help
Student
phatboii30
Posts: 1
Member Since: ‎08-26-2013
Message 20 of 24 (2,057 Views)

Re: serial number not found

Compaq Perdario CQ61

Model: CQ61-216tx

product Number: vj999pa#abg

OS:windows 7 home premium

RAM: 3GB

Pentium dual-core CPU T4300@2.100GHz

32-Bit operating system

 

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