02-14-2014 05:44 AM
Shut down the notebook. Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
Note: If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.
Can you also post back with the following details.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
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Microsoft MVP - Microsoft Windows Expert - Consumer
05-01-2014 09:54 PM - last edited on 05-01-2014 11:40 PM by Leo_Y
my computer keeps shutting down randomby and when i tried to scan for problems, the computer could scan my memory but not my hard drive. It said my hard drive was not there. i have had this computer for a couple years and has seemed fine till now.
Serial: [Edited for Personal Information]