the keys on my keyboard have to be pressed very hard to type.

[badelaney]

HP 15-r030wm Notebook PC

Received 12/25/2014 as a gift.  The keyboard never worked correctly.  I have to slam each letter to type and it misses many letter.  I have to go back and proof read and correct everything I type.  It constantly changes the page size...  They sent me a box to mail back but I have to pay postage! Called again and they agreed to send me paid postage, never received that.  I need this for work daily, why should I be without until they fix it when it never worked from day 1?  I hate this computer and nobody there is helping, just getting the brush off.

[KNRK]

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are having issues with the Keyboard on your Notebook.

We will surely assist you with this.

Let’s start with a questions:

1. Was there any liquid split on the Notebook Keyboard

2. Is there any Dust settled on the Notebook Keyboard

3. Are there any Keys which are fallen off / Any Keys which are loose

Troubleshooting: 

Step 01. Click on the Start Button and go to Control Panel

Step 02. Open the Device Manager and expand the Keyboard from the list

Step 03. Right click on Standard PS/2 Keyboard and click on Uninstall

Note: This driver will get installed again automatically on your Notebook

Step 04. Please turn OFF the Notebook

Step 05. Un-plug the Power/AC Adapter and also remove the Battery too

Step 06. Press and Hold the Power Button of the Notebook for a full minute

Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 08. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS

Step 10. Use the arrow keys to say "YES" and hit enter

Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 11. Now please wait till the Unit loads the Windows Operating system

If the issue still persists please check and verify if an External Keyboard works fine with your Notebook

Note: Please click on the below shown link to find more troubleshooting steps

https://support.hp.com/us-en/document/c05336150 (Link Updated 05/01/2017)

Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP