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Honor Student
mm8970
Posts: 2
Member Since: ‎02-09-2012
Message 1 of 12 (2,621 Views)

touchpad scrolling still not working

My touchpad scroll suddenly has stopped working. I've gone to the mouse settings and have enabled and disabled the scrolling numerous times and it still isn't working. The scrolling doesn't even work in the practice maze. When I'm in the mouse settings box, the little scroll symbol next to the arrow appears, but when i go into another window or a web window nothing happens at all when i try to scroll. I'm not sure what else to do at this point.

Tutor
hharih
Posts: 22
Member Since: ‎09-26-2010
Message 2 of 12 (2,614 Views)

Re: touchpad scrolling still not working

Which model of NB you have?

 

Honor Student
mm8970
Posts: 2
Member Since: ‎02-09-2012
Message 3 of 12 (2,600 Views)

Re: touchpad scrolling still not working

i have a G71

Honor Student
flight014
Posts: 4
Member Since: ‎03-14-2012
Message 4 of 12 (2,484 Views)

Re: Touchpad scrolling still not working.

Unable to scroll using touchpad.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 5 of 12 (2,480 Views)

Re: Touchpad scrolling still not working.

@flight014

 

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

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Honor Student
flight014
Posts: 4
Member Since: ‎03-14-2012
Message 6 of 12 (2,476 Views)

Re: Touchpad scrolling still not working.

Hi,

SN CNO1383 GPQ/PN XVO 15UT

Thanx,

HB

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 7 of 12 (2,469 Views)

Re: Touchpad scrolling still not working.

[ Edited ]

Hi,

Please do not post serial number.

Please write again only your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Honor Student
flight014
Posts: 4
Member Since: ‎03-14-2012
Message 8 of 12 (2,465 Views)

Re: Touch scrolling still not working.

Hi,

Thanks for the prompt response!!!

P/N - XVO15UT#ADA purchased in the USA.

Also I have another problem with cursor jumping.

Regards,

HB

Provost
Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 9 of 12 (2,454 Views)

Re: Touch scrolling still not working.

Unfortunately, I'm still not able to find your model.

Please go to:

Control Panel -> Device Manager -> Mouse and other pointing devices

Right click touchpad position there and choose ' Properties '. Next select ' Details ' tab and paste here Hardware Ids . This way we will know what kind of driver you need.

Below you've got example how to do it:

464i329EA20FEFCDC76A
466i652BE51C12165A92
467iC2AEC23384DE4519

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Honor Student
flight014
Posts: 4
Member Since: ‎03-14-2012
Message 10 of 12 (2,448 Views)

Re: Touch scrolling still not working.

Hi,

Properties - Synaptics PS 2 Port

Thanks,

014

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