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Honor Student
Sergeant4521
Posts: 4
Registered: ‎12-03-2012
Message 1 of 13 (624 Views)

After upgrading from windows Vista to windows 7 my web cam is nolonger detected.  I have gone to Hp web site to try and find a driver without success.  What can be the problem and how can I fix it?

Provost
Paul_Tikkanen
Posts: 35,831
Registered: ‎07-13-2010
Message 2 of 13 (620 Views)

Re: web cam

What model notebook do you have?

Honor Student
Sergeant4521
Posts: 4
Registered: ‎12-03-2012
Message 3 of 13 (612 Views)

Re: web cam

I have an Hp pavilian dv4 laptop

Provost
Paul_Tikkanen
Posts: 35,831
Registered: ‎07-13-2010
Message 4 of 13 (609 Views)

Re: web cam

It appears your notebook uses the cyberlink youcam software to work the camera.

 

Below is the link to the W7 software which hopefully will get the camera to work for you.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-78419-1&cc=us&dlc=en&lc=en

Student
gatesdon
Posts: 1
Registered: ‎10-22-2010
Message 5 of 13 (578 Views)

Re: web cam

When I try to access this address I get the message, "Web Page cannot be found". I have a driver problem with an HP TouchSmart PC. Driver is absent in Devices & printers. HELP
Provost
Paul_Tikkanen
Posts: 35,831
Registered: ‎07-13-2010
Message 6 of 13 (576 Views)

Re: web cam

Hi:

 

If you are clicking on the Cyberlink YouCam link I posted above, I just tested it and it works fine for me.

Student
110-4108tu
Posts: 1
Registered: ‎01-26-2013
Message 7 of 13 (551 Views)

Re: web cam

Dear 

 

i try to poen my web cam but unable to it. please tell me. how can i open also i try to search drivers but i col=uld not found so help me. 

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 8 of 13 (526 Views)

Re: web cam

@110-4108tuI see that you're having an issue with the webcam. It seems like you're having an issue with the webcam software. 

 

Please follow this document which will guide you through a couple of steps on how to resolve this issue you're having. 

 

The document should something like this:

 

Capture.PNG

 

 

 

 

You will to follow the two sections I circled. 

The first section "Video does not appear in your webcam software (such as YouCam, Skype, Messenger, etc.)" will guide you through a couple of trouble shooting steps to get the webcam to work within these programs. 

 

If the first step doesn't resolve the issue please go to step #2 "Reinstalling the original webcam program that came with your computer”. This section will guide you through recovering the webcam software and drivers. This is the most important steps in the document if nothing before this resolves the issue. 

 

Please follow up with me and let me know if any of these steps work.


THX

 

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Student
esha10
Posts: 1
Registered: ‎04-07-2013
Message 9 of 13 (479 Views)

Re: web cam

[ Edited ]

After formatting my laptop I can't find my web cam!!!

MODEL: HP Mini 210-1124TU

SERIAL: [Personal Information Removed]

PRODUCT: WR679PA#AB5

Regents Professor
UniProg
Posts: 4,677
Registered: ‎12-15-2011
Message 10 of 13 (458 Views)

Re: web cam

Hello esha10,

 

Download the driver and let me know if that helps resolve your issue.

 

Good luck!

 

 

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