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jrw45
Posts: 13
Member Since: ‎10-27-2011
Message 1 of 24 (42,166 Views)
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webcam is not showing up in device manager

[ Edited ]

I have a pavilion notebook model G62-233NR windows 7 64bit, with a built in webcam.  YouC am Software came bundled with it and was working.  Now the webcam is not found by any of the video programs ei Skype, Youcam.. etc..

I also noticed the webcam doesn't appear in the device manager. I figure I need to reinstall a driver for it but not sure which driver to install. HP has the following drivers availble for my model but which one?  If one of the drivers was labeled 'webcam' the task would be easy. I hope since tthe driver is missing in the device manager that installed a driver will fix the missing cam... I am concerned because I don't see a driver named 'webcam' in the list... but what else could the problem, how can I get  the driver installed if thats the problem.

 

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banhien
Posts: 35,157
Member Since: ‎01-29-2009
Message 2 of 24 (42,161 Views)

Re: webcam is not showing up in device manager

Hi,

 

This is how to fix webcam problem under Windows 7

 

Hope this helps.

BH
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Tutor
jrw45
Posts: 13
Member Since: ‎10-27-2011
Message 3 of 24 (42,154 Views)

Re: webcam is not showing up in device manager

Sorry, I been down that route... close but no cigar!

 

Does any have the same problem I have and if so, how did you fix it?

 

Is there a driver to install or not????

Student
fbarnes
Posts: 1
Member Since: ‎03-20-2012
Message 4 of 24 (41,229 Views)

Re: webcam is not showing up in device manager

Have exactly the same problem and also microphone won't pick up sound but with a Dv7

Same situation (Boyfriend in Denmark) so I understand how you're feeling

Tried that route as well and updating etc. with no success

Maybe connection loose inside the computer?

 

 

 

Tutor
petrove
Posts: 10
Member Since: ‎01-20-2013
Message 5 of 24 (33,411 Views)

Re: webcam is not showing up in device manager

Hi all

 

 

This is the fix for your problem, I had the same problem with packard bell.

 

Go to start and type cmd , but do it as administrator

 

Type in cmd

 

sfc /scannow

 

it takes a few minutes .

 

 

Then shut down your laptop , disconnect power , disconnect battery

 

wait 30 minutes .

 

Then boot your laptop now will the camera show in your device manager .

 

And is your problem fixed.

 

Then install your  webcam software eventuallt update your driver if you find it.

 

Now you can enjoy your webcam

 

greetz

 

petrove

 

Honor Student
kaaosaste
Posts: 2
Member Since: ‎04-09-2013
Message 6 of 24 (32,102 Views)

Re: webcam is not showing up in device manager

petrove's suggestion did the trick for me.

 

I ran the sfc /scannow in the command prompt (and it returned no errors), restarted, and now the webcam is showing up in the device manager.  Honestly, it was a last ditch effort and I didn't hold out much hope for it working, but I tip my cap to you sir and admit I was wrong.  Thank you for your help.

Tutor
petrove
Posts: 10
Member Since: ‎01-20-2013
Message 7 of 24 (32,039 Views)

Re: webcam is not showing up in device manager

No problem

 

I am happy i could help

 

regards

 

Steve

Tutor
jrw45
Posts: 13
Member Since: ‎10-27-2011
Message 8 of 24 (32,026 Views)

Re: webcam is not showing up in device manager

Steve, I tried the commend sfc /scannow in a cmd window but got the message

 

'must be an administrator running a console session in order to use the scf utility'

 

 

I checked my user account and I am the admininitrator. I checked the proityes of SFC and fouind that there are a limited things I can do, however I can't change any of the properties because they are all grayed out.

 

I'm about to google for more help, I just thought youd like to know where I'm at.

 

Interstingly, I started asking for support for my disabled webcam, and its hgteat to know that my problem hasn't been forgotten. Everyone... thanks for keeping up with this problem.

 

Jim

Honor Student
kaaosaste
Posts: 2
Member Since: ‎04-09-2013
Message 9 of 24 (32,019 Views)

Re: webcam is not showing up in device manager

jrw45, the same thing happened to me.  I had to run the command prompt as an administrator (right click cmd.exe and select "Run as Administrator")

Tutor
jrw45
Posts: 13
Member Since: ‎10-27-2011
Message 10 of 24 (31,984 Views)

Re: webcam is not showing up in device manager

I tried the SCF command and other steps suggested. My cam still doesn't work. Odd thing is, on the windows troubleshooting website they mention... "If your computer came with an internal webcam, you shouldn’t have to install any drivers for it to work"... I do have a laptop, model G62.  now isn't that odd???

 

For one thing, I guess thats why I don't see a driver in the manager and I can't find drivers to install.

 

Is there a swtich hidden somewhere that might be in the off porsition?

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