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Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 1 of 20 (18,479 Views)

webcam not working

i have a hp pavilion dv6 laptop and my webcam quit working. device manager says it is working but when i try to click onto my youcam i get this message "no webcam detected. try plugging in a webcam into your computer now. if you are using an integrated camera, make sure that it is turned on." and i can not find an answer for what is going on!! please help!!!!

Regents Professor
ManjunathTech
Posts: 4,425
Member Since: ‎01-21-2012
Message 2 of 20 (18,475 Views)

Re: webcam not working

Hi

 

1) Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the Webcam driver and install it then restart the unit.

 

Fixing Webcam Problems in Windows

 

Testing a Webcam Using YouCam

 

Testing a Webcam Using QuickPlay

 

Testing a Webcam using Your Favorite Instant Messenger


Let us know how it goes!

"I work for HP."
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****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 3 of 20 (18,470 Views)

Re: webcam not working

i tried the mentioned "fix" it still does not work all that happened was the color went from green to black.

Regents Professor
ManjunathTech
Posts: 4,425
Member Since: ‎01-21-2012
Message 4 of 20 (18,464 Views)

Re: webcam not working

Hi

 

Just try the weblink given below let me know how it goes. let me know do you get any image on your webcam.

 

Adjusting the Webcam Settings to Improve the Video Quality

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 5 of 20 (18,453 Views)

Re: webcam not working

i am not getting a picture at all just the warning message! i tried both suggestions.

Regents Professor
ManjunathTech
Posts: 4,425
Member Since: ‎01-21-2012
Message 6 of 20 (18,437 Views)

Re: webcam not working

Hi

 

The Last option i to run a recovery on your unit before this kindly back up your data at it will be lost even after this unit does not work then you might have to call HP Technical support and get the part replaced.

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 7 of 20 (18,406 Views)

Re: webcam not working

i saw that in my HP support assistant that some items in my history have a red circle with red X in it. how can i fix these as i seen they have to do with my webcam. i seen this after i restored to an earlier date. 

Regents Professor
ManjunathTech
Posts: 4,425
Member Since: ‎01-21-2012
Message 8 of 20 (18,359 Views)

Re: webcam not working

Hi

 

I would like to know if the webcam is working fine now first.

 

Usally when webcam was not working then the error would have come in HPSA.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 9 of 20 (18,350 Views)

Re: webcam not working

no the webcam still is not working. has the same message as before. 

Top Student
samanthe
Posts: 6
Member Since: ‎05-06-2012
Message 10 of 20 (18,340 Views)

Re: webcam not working

screen print.jpg

 

 

 

okay these items have not downloaded/installed correctly, is there a way to go in and re download/install these items from the hp support assistant  action history page? i think this might have something to do with my webcam not working.

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