02-13-2010 04:54 AM
HI all, been using my printer fine for a couple of years now, needed to put a new cart in and since doing that it says,
error message : 0cx18a0401
problem description : Keeps saying ink system has failed, unable to copy, fax or print, refer to manual ....., Error: 0cx18a0401
troubleshooting : have taken power lead out, all carts, turned on but error comes up before asking to install carts.
setting changes : Took a magenta cart out & put a new one in, have triend another new one, the old one too, same error
Have asked for price to send off but hoping someone here knows of this problem & how to remedy it.
Solved! Go to Solution.
02-19-2010 07:45 AM
This is hard work.Gave up trying to sort my 3300, you can exchange it with HP for £150 so that's not worth doing, can use repair people but none have come back to me so I bought a new one, 8500 pro, hope to get the other one repaired as it is a good printer.
I can find repairers here
Thank you for contacting HP Customer Care.
I understand that you have the HP 3300 printer and the ink system failure error appears on it.
Jason, I realise the importance of the issue and will make sure that I give you appropriate information.
Please refer the information given below for repair options for your printer.
=== UK HP Authorized Support Provider ===
Please follow the steps listed below for assistance in locating a local
HP Authorized Support Provider.
1. Go to the following Web site:
This will take you to the find a UK local HP authorized service provider page. In the Find a Partner for: box, select Home & Home Office.
2. In the category menu select the appropriate HP product category and then the HP product.
3. Select any one of the following:
Local HP partners in my area
Local HP partners within a radius of ? miles
Fill in the necessary information and click on Find.
If no stores are located, repeat the search using another zip code within your local area.
If you wish to contact the phone support in your area for more information about the exchange options for your unit (if any) , the information given below might be useful for you.
=== UK Phone Support ===
For international upgrade assistance, we route our esteemed customers to their respective regional support.
For your convenience, we have a regional UK Phone Support, a dedicated department, where you can talk to our live Technical Support Specialists available at your service, for more faster processing of the request.
The contact information for UK All-in-One Product Phone Support is:
* Phone Number: (In-Warranty & Out-of-Warranty) 0844 369 0369
* Hours of operation: Mon-Fri 08.30-18.00 except for Bank Holidays
* Additional information: Calls are charged at 5p per min.
For pricing information on HP's out of warranty hardware services, or to order an out of warranty hardware service online, you may also visit our website at www.hp.com/uk/oow
Hope that helps some of you with same issue as myself.
02-20-2010 06:00 PM
I have had trouble of that kind with a photosmart C7180 giving me the same message, and it has taken many hours to find the solution. I found part of it in this link http://www.fixya.com/support/t451942-help there are a few tips I can give having been trough the process a few times. The board is attached by little crews in my case 2 on the top of the board 3 on the bottom remove the top two and release the bottom three by seven or eight turns enough to pull the top of the board away from the printer and remove the cable or strips mentioned. After removing them I found it is easy to insert the two top crews and tightening them all before switching the printer back on. After getting the required results and the message of your ink system failure, undo the crews as before reattach the two ribbons or cables putting it all back together with
tightening the crews and give the printer a try before putting the covers back on and return it all to it proper state. Removing the right side cover can be tricky but if careful it can be done, noting the places where the points are to press in order to release the covers. Good Luck
02-24-2010 02:38 AM
IT WORKS! Thanks for that! Shame I didn't read it right when I first looked & in the meantime took the printer to bits, but it is working now, error gone using this following fix, glad I did take it apart though as I can see now why ink splurges out the bottom, rubbish design, the pad the print heads parks on is so gunked up it's doing more harm than good, going to give it a good clean up & retire it to my house to replace a HP950c that's been working fine for years but a bit basic.
Rating: 97%, 71 votes
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
12-22-2013 06:23 AM
I have an 3310 Photosmart printer/scanner
Could you be more specific: how to open the right side. how to detach the flatcables... please respond soon....
My email is different now: email@example.com
I can't find where to change that...