49 Error or Error 49 RESET (9885 Views)
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Honor Student
Jen_D
Posts: 1
Registered: ‎01-21-2011
Message 1 of 9 (9,885 Views)

49 Error or Error 49 RESET

So I just got charged $20 (thanks HP!) for this - might as well help others!  

 

I have an HP Laserjet CP1518ni printer. I got the error because I was trying to change the default page setup settings in order to print a custom envelope size A7. Like you, I scoured the internet in hopes of a free fix for this. Of course there was nothing to be found. Other than the typical:

Turn printer off. Wait 30 sec. Turn back on.

Make sure printer is plugged into a wall socket (not a surge protector). 

Make sure there isn't any paper jammed, etc.

Found some other reset instructions but they were a little more involved - kind of freaked me out. 

 

Here's what tech support had me do. And this is SO simple - it's stupid :smileywink::

Shut off printer.

Simultaneously hold down the arrow to the RIGHT of the OK button and hold down the X button. 

Turn on Printer but keep holding down the two buttons.

First time it didn't work - got the 49 Error Shut off and Turn on message.

Second time the screen said something like Printer Settings Init. If you get this you can let go of the buttons. 

Print something. 


If it worked, I just saved you $20. You're welcome. :smileyvery-happy:

Not all printers are created equal so your buttons may be different - if you have a different model and you found something to work please post!

Top Student
craego
Posts: 7
Registered: ‎10-15-2009
Message 2 of 9 (9,781 Views)

Re: 49 Error or Error 49 RESET

Thank you so much....I have looked all over for info on the error 49. HP has very poor customer service. You would think info on all the error messages would be published somewhere for owners.

Top Student
craego
Posts: 7
Registered: ‎10-15-2009
Message 3 of 9 (9,778 Views)

Re: 49 Error or Error 49 RESET

Well, I thanked you too quickly - After doing this several times (once I got it to print one item) it still goes to the error message when I try to print using my custom setting....

Student
cbreault
Posts: 1
Registered: ‎10-24-2011
Message 4 of 9 (9,580 Views)

Re: 49 Error or Error 49 RESET

This worked for me on my Laserjet 100

am Student
Student
am
Posts: 1
Registered: ‎03-31-2009
Message 5 of 9 (7,744 Views)

Re: 49 Error or Error 49 RESET

Hi. Thanks much for the information. Sadly this did not work on my HP deskjet 4480 nor my HP Photosmart 2710. It is so frustrating to be able to create a custom paper size & then not be able to use it! Not sure what I will do now with this cool A7 size Red River paper...

 

Best of luck to everyone. 

Student
rickcama
Posts: 1
Registered: ‎08-09-2013
Message 6 of 9 (5,804 Views)

Re: 49 Error or Error 49 RESET

Thanks for post it helped with M451dw.

Student
JoAnnMac
Posts: 1
Registered: ‎09-19-2013
Message 7 of 9 (5,134 Views)

Re: 49 Error or Error 49 RESET

This worked perfectly.   Had to do it two times.

Student
melissac13
Posts: 1
Registered: ‎01-06-2014
Message 8 of 9 (2,957 Views)

Re: 49 Error or Error 49 RESET

This just worked for me on the first try- THANK YOU!!

I have HP Laserjet 500- I pushed the button above OK and the X.

Student
CitizenjaQ
Posts: 1
Registered: ‎02-12-2014
Message 9 of 9 (1,975 Views)

Re: 49 Error or Error 49 RESET

Thank you! This method worked on a LaserJet 100 color MFP M175mw.

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