50.5 Fuser Error with new fuser installed

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Our HP Color LazerJet CP6015 Printer stopped working because of a "50.5 Fuser Error". We ordering and installing a new Image Fuser Kit (220v) but it still shows the same error message. Anyone have any ideas how to fix the problem?

[Picardje]

Hi,

You might have more luck on the bussines forum, this is the consumer forum and your unit is considered a bussiness unit, so the bussiness forum might be a place where you get a better answer.
Find it with the link below.

http://h30499.www3.hp.com/

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new to this, so thank you!

[Picardje]

No problem, hope you get your answer

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Actually, just talked to HP help and they seem to think we have the wrong voltage part. The 6015 take the 110v, not the 220v that we received. Thanks!