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axolotl98
Posts: 5
Member Since: ‎04-10-2011
Message 1 of 12 (4,119 Views)
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6310 AiO Cartridge error: Cartridge on left must be replaced

This message has shown up in my printer and does not wont to go away.

It also does not allow me to perform any functions other then printing in black, bugger.

I have changed both color and black cartridges, but the message remains

I have switched on & off the printer, but the message remains

I have done a hard-reset twice (unplug, plug in and hold number 6 and # ) but the message remains

I have cleaned the contacts of both color and black ink, but the message remains.

 

I am really sorry, but I have lost faith in HP products...

Regents Professor
Ciara_B
Posts: 6,257
Member Since: ‎11-27-2009
Message 2 of 12 (4,088 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Hi

Have you tried checking the ink levels? (see step three here )

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
axolotl98
Posts: 5
Member Since: ‎04-10-2011
Message 3 of 12 (4,084 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Thanks for your input.

Black ink has been refilled a month ago

Colour ink is brand new. When I first installed it, the message went away. Then, the next day, when I switched on the printer, the **bleep** message came back:smileymad:

Regents Professor
Ciara_B
Posts: 6,257
Member Since: ‎11-27-2009
Message 4 of 12 (4,081 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Hi, and is the color ink a refill or remanufactured cartridge? Or original HP? Thanks

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
axolotl98
Posts: 5
Member Since: ‎04-10-2011
Message 5 of 12 (4,078 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Its a new non-HP colour cartridge

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hahayou
Posts: 44
Member Since: ‎03-16-2011
Message 6 of 12 (4,062 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Then there is the answer, using refilled supplies, may damage the printer if used constantly, the only option now will be to try and use original cartridges, if the problem goes away you are in luck, if it doesn´t then your printer needs to be replaced, and due to the model i doubt its still in warranty, but you can try calling hp, they will offer you an upgrade for a newer model (refurbished) with a 1 year warranty and starter supplies, or you can acquire a new one it´s up to you.

Regents Professor
Ciara_B
Posts: 6,257
Member Since: ‎11-27-2009
Message 7 of 12 (4,049 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Hi axolotl98

As the color cartridge is non-HP, there is a possibility that it's causing the problem.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00853819&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

You could try cleaning the contacts, as there could be some debris preventing a good connection (more details here )

 

Does that work?

Kind Regards, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
axolotl98
Posts: 5
Member Since: ‎04-10-2011
Message 8 of 12 (4,020 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Ciara,

 

thanks for your support.

Apparently the printer did not like the non-genuine cartridge, and was producing the annoying message.

Bought an original HP colour cartridge, and it is operational again !!

Regents Professor
Ciara_B
Posts: 6,257
Member Since: ‎11-27-2009
Message 9 of 12 (4,017 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Glad to hear it :smileyhappy:

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
genecannon
Posts: 1
Member Since: ‎01-24-2012
Message 10 of 12 (3,171 Views)

Re: 6310 AiO Cartridge error: Cartridge on left must be replaced

Clara,

Don't know whether you are still monitoring this, but I have just had the second color cartridge fail, showing this message, while there is still ink in the cartridge.  Is there any way to force the printer to operate on just the black cartridge?

Thanks,

Gene Cannon

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation