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06-01-2012 09:45 PM
I just bought the 8600 Premium yesterday, and am absolutely flabbergasted to find that this printer, which is TOUTED for its full capability of handling legal-sized paper can't pick different sizes of paper from Tray 1 and Tray 2 in the same print job!!! The printer recognizes Tray 2. In fact, if I remove Tray 1, it prints from Tray 2 just fine. However, I print a lot of .pdf files with a mixture of letter- and legal-sized pages. I have used other printers where I can select "Choose paper source by PDF page size," and it will print the whole job, pulling letter-sized pages from Tray 1 and legal from Tray 2. Why MAKE the 8600 Premium with two trays if it CAN'T pull paper from both trays, based on size settings, during the same job?!!
06-01-2012 11:09 PM
>> I have used other printers where I can select "Choose paper source by PDF page size,"
You should buy that printer or a similar printer.
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06-02-2012 07:35 AM
Seriously? --That is your "solution?!"
Sure, if I needed a $1,000 printer only, I guess I could do that. But I don't. I need an inexpensive, truly functional dual-tray all-in-one. I thought the HP8600 Premium was it. Guess not.
06-02-2012 03:45 PM - edited 06-02-2012 03:52 PM
I would urge you to keep trying, and to not condemn this printer too soon ... though see my note further down!
You may already know that getting our application's (Word, OpenOffice.org etc.) settings and our printer settings to co-operate has consumed more "support" man-hours than almost all other "printer" problems combined! (I speak from long experience in a general IT Support role and not with any specific connection to HP.)
However, after seeing your post, I've spent a few hours with my own Officejet 8600 Pro Plus (fitted with an optional 2nd Tray) - attempting to print both a DL sized envelope (from my Tray 1), plus the associated 'letter page' (on A4, installed in Tray 2) in the one 'job' ... in a Windows 7 setup.
The good news (and which I offer as possible encouragement to you) is that my OpenOffice.org (version 3.3.0) 'Writer' application will readily "print" both components of my letter in a single print job.
But the infuriatingly BAD news is that - after hours of trying, tweaking, researching, re-trying, re-setting etc., etc., my printer insists on printing the letter part onto the DL envelope, and the envelope address onto the A4 sheet!!!
(Edited to add: This daft behaviour only happens when I attempt to print the entire document at once, letter+envelope, or "Page 1 (envelope) + Page 2 (A4)" together. I can reliably print envelopes OK and other 'pages' OK when I print them specifically.)(Thank goodness!)
My instinct tells me that in my case the culprit is OpenOffice.org, and not the printer or its Driver, with its multiple configuration options, but my mind isn't made up yet! However, I further suspect that if a small percentage of the probable millions of Microsoft Word users (using Officejet 8600's) were suffering this same problem (as mine), then we'd have heard a lot more about it by now, and HP would have offered a 'fix. ... hence my lingering hope that HP haven't sold us a bummer printer that can't "do" the logical thing, simultaneously, with mixed media.
I hope my optimism isn't mis-placed !!! but based on my partial "success" in getting my printer actually to access both trays with different media in a single job, I would still recommend that you keep searching in your application's settings for another permutation that might "succeed".
In the meantime, I share your exasperation that after all these decades of printer and software development, we should even be having these darned problems at all!
Help calm this edgy world - Be quick to smile. Be slow to take offence.
06-04-2012 09:07 PM
Colin, I appreciate your optimism; however, optimism doesn't solve the problem of the 8600 "Premium" and its lame-duck 2nd paper tray. Ultimately I bought this AIO to do two things: 1. Wirelessly print and scan. It will print wirelessly, but it has to be plugged in with USB cord to scan. Something about the driver or something. I researched it, and ultimately it looks like there's not a good solution. Ironic, since my first AIO--also an HP--stopped scanning when I bought my HP laptop with Windows 7 three years ago. Researching that, I learned that HP would not be developing a new Windows 7 driver for that AIO (LaserJet 3055). I'm discovering that HP support is PATHETIC! 2. Print one document file with a mix of letter- and legal-sized paper, pulling from the designated tray according to paper size.
It can't do either of these things, so it's going back in the box TONIGHT and back to the store TOMORROW!
Thanks for your input.
08-09-2012 03:52 PM
Yep...no solution. I returned it and bought the Epson Workforce 4540. It's an inkjet, but I like it so far. At least they don't try to deceive you into thinking it will actually print two different sizes in the same job by giving you two trays! :~/
12-01-2012 03:35 PM
I too need to print legal and letter size from from a PDF file. Fore the last 30 years I have bought a printer a year and have boycotted hp the last ten years because of ink and toner policy's . I broke that boycott because I needed dual paper printing a bought the 8600 pro. What a disappointment. Hp look at your stock the last few years and start taking care of your customers instead of having a 100 different kinds of ink cartages on the shef.
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