HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

A799 - Re-install fails (74 Views)
Reply
Reply
Topic Options
T3chlady Student
Student
T3chlady
Posts: 1
Registered: ‎04-06-2012
Message 1 of 1 (74 Views)
Report Inappropriate Content

A799 - Re-install fails

‎04-06-2012 10:43 AM

We unplugged the A799 from the Point of Sale Workstation and when we plugged it back in we get an undefined device in the Device Manager "SD USB Device" and cannot get this to resolve itself.  The printer is not being recognized and you cannot print to it.  This is an OPOS driver, not a Windows Driver.  Running the OPOS test utility will successfully Open the port but cannot CLAIM the printer because the computer doesn't think anything is plugged into that port.  How do we get release that port and assign this printer to it again?

0
Reply
0
Please use plain text.