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Adding windows 7 computer on network removed toolbox on XP linked printer (53 Views)
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ellengoudsmit Honor Student
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ellengoudsmit
Posts: 8
Registered: ‎04-18-2010
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Adding windows 7 computer on network removed toolbox on XP linked printer

‎06-19-2012 12:42 AM

I added a windows 7 computer on my network and for a time, my deskjet 6940 functioned as before.  Could still alling cartridges and see ink levels.  One day, that stopped. I reinstalled software for XP computer, but it did not resolve the issue. The printer is fine except for that.  It doesn't get info from printer re ink etc. Checked work around info on HP but there is none. I am not happy.

 

I don't recall changing any settings on the XP computer to trigger this problem.

 

HP: what a shame!!!! We need to be green and just to upgrade to a new printer because there is no good driver is not terribly environmentally friendly.

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Distinguished Professor Distinguished Professor
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-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
Message 2 of 3 (32 Views)
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Re: Adding windows 7 computer on network removed toolbox on XP linked printer

‎06-20-2012 10:07 AM

Hi there,

Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en

It can fix a lot on its own and if not give a better idea of what is going on.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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ellengoudsmit Honor Student
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ellengoudsmit
Posts: 8
Registered: ‎04-18-2010
Message 3 of 3 (29 Views)
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Re: Adding windows 7 computer on network removed toolbox on XP linked printer

‎06-20-2012 10:43 AM

I think the message on HP's website is that toolbox is no longer available on windows 7.  Sadly.

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