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After installing McAfee encryption on my XP laptop, my OfficeJet All-in-One 7410 will not print. (70 Views)
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Robin7459 Student
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Robin7459
Posts: 1
Registered: ‎05-15-2012
Message 1 of 2 (70 Views)
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After installing McAfee encryption on my XP laptop, my OfficeJet All-in-One 7410 will not print.

‎05-15-2012 09:53 PM

I have unstalled the software and now I can not reinstall the software. The diagnostic tool can see the printer, but the install software can not, even when I enter the IP address. I've turned off the firewall. I've connected the printer directly to the router. The only way to use the printer is through the USB which is not acceptable.

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Distinguished Professor Distinguished Professor
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-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
Message 2 of 2 (57 Views)
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Re: After installing McAfee encryption on my XP laptop, my OfficeJet All-in-One 7410 will not print.

‎06-12-2012 04:50 PM

Hi there,

Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en


It can fix a lot on its own and if not give a better idea of what is going on.

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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