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05-15-2012 09:53 PM
I have unstalled the software and now I can not reinstall the software. The diagnostic tool can see the printer, but the install software can not, even when I enter the IP address. I've turned off the firewall. I've connected the printer directly to the router. The only way to use the printer is through the USB which is not acceptable.
06-12-2012 04:50 PM
Try downloading and running the print and scan doctor located here:
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!