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Honor Student
cdagos
Posts: 2
Member Since: ‎06-15-2011
Message 1 of 3 (1,081 Views)

Black Ink doesn't work

I changed color cartridges because they were empty.  Black ink is full.  printer diagnostic says printer is fine, but black ink doesn't print.

 

Honor Student
cdagos
Posts: 2
Member Since: ‎06-15-2011
Message 2 of 3 (1,069 Views)

Re: Black Ink doesn't work

It is a wireless 6500 by the way.

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 3 of 3 (1,062 Views)

Re: Black Ink doesn't work (OJ 6500 wireless)

Hi cdagos

Have you tried cleaning the printhead and checking the cartridges are vented properly? More details in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01641815&cc=us&lc=en&dlc=en&product=3795406&tmp...

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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