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10-03-2011 12:11 PM
Have just installed a new black ink cartridge into my HP Photosmart, which I have done dozens of times. It is not printing in black, only the colors. I made sure to remove all packaging from the cartridge and have re-installed several times to make sure it is in tightly.
10-03-2011 02:15 PM
Please read this post then provide some details. What printer model? What operating system?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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