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Freddo
Posts: 2
Member Since: ‎08-31-2009
Message 1 of 6 (2,450 Views)

Black ink rubs off photo paper

I have a HP Photosmart C4480 All-in-One. When I print anything on photo paper using the black ink it rubs off the paper. It is a genuine HP 74 cartridge. It makes no difference how long I have left the printed paper to dry. I have seen other posts about this problem but with different printers to mine. Is this an ink problem.? Has anyone encountered this also.

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Bob_Headrick
Posts: 16,152
Member Since: ‎11-17-2008
Message 2 of 6 (2,427 Views)

Re: Black ink rubs off photo paper

The pigmented black ink in the 74 cartridge is not compatible with photo paper.  If you select the proper paper type in the driver settings the black cartridge will not be used, it will automatically use the 75 color cartridge to print the black areas.  For better prints with certain photo's (such as B&W or prints with detailed very dark areas replacing the 74 with a 99 Photo or 100 Photo gray cartridge could give better results.  See the information here for more details of the various options.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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MomJan
Posts: 1
Member Since: ‎04-25-2011
Message 3 of 6 (2,224 Views)

Re: Black ink rubs off photo paper

I have the same problem with my HP Officejet J4580 using 901 cartridges.  I am using Kodak Ultimate Picture Paper too. 


Anyone have ideas?

 

Jan

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Bob_Headrick
Posts: 16,152
Member Since: ‎11-17-2008
Message 4 of 6 (2,218 Views)

Re: Black ink rubs off photo paper

The same problem and the same answer - make sure the proper paper type is set in the driver.  The pigmented black ink is not compatible with photo paper.  If you select photo paper the printer will mix the color ink for the black areas.  Be aware that the Kodak photo paper tends to take a long time to dry, perhaps several days depending on your envoronment.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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jpclark987
Posts: 1
Member Since: ‎10-16-2012
Message 5 of 6 (1,743 Views)

Re: Black ink rubs off photo paper

[ Edited ]

I own the HP deskjet 3510 e- All-in-one printer and i get the same problem with the ink cartridge HP 61 black. Do you have any suggestions for mine?? Please email me back at {Personal Information Removed}

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Bob_Headrick
Posts: 16,152
Member Since: ‎11-17-2008
Message 6 of 6 (1,739 Views)

Re: Black ink rubs off photo paper


jpclark987 wrote:

I own the HP deskjet 3510 e- All-in-one printer and i get the same problem with the ink cartridge HP 61 black. Do you have any suggestions for mine?? Please email me back at {Personal Information Removed}


Same problem, same answer.  The pigmented black ink is not compatible with photo paper.  If you select the proper paper type in the driver settings color ink will be used to make black.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation