12-19-2008 03:52 PM
My printer: Photosmart C6280 All-in-one. The printer connects to my wireless router via Ethernet cable. Two computers use this printer on a wireless home network. The problem has occurred with both computers. Both computers (an HP desktop and a Gateway laptop) run Windows Vista Home Premium. The problem I describe occurs when printing text from Microsoft Word 2007.
From time to time, the last line of text in a document or a label comes out with the lower half of the entire bottom line cut off. The odd thing is that sometimes (but not always), I can resend the print job and get good results. For example, on one occasion after encountering this problem two consecutive times with a particular document, I re-sent the print job and used the back side of a used sheet. It printed correctly, so I put a new sheet of paper into the tray and tried a fourth time. This time, I got the same unacceptable result! Tried a fifth time and got a good print.
One important point: The problem has never once occurred when I print photos. The problem seems to occur only when printing text.
12-20-2008 03:13 PM
03-11-2009 05:39 PM
12-19-2010 05:56 AM
We were also having this problem but after researching around on the net and finding some other people with the same issue, we found the following fix worked (based on a Windows 7/Vista Machine):
- Click Start > Devices and Printers
- Right click 'HP Photosmart C7200 series' and click Printer Properties
- Click the Ports tab
- Uncheck Enable Bidirectional Support
For XP users, you can get to the same thing by finding your printer in the "Printers" area of Control Panel. Following this, opening the properties for your printer from there either by right clicking directly on the printer, or by double clicking the printer and then in that window selecting Printer > Properties.
We found that the above worked for us so I hope it works for some of you too.
02-21-2011 01:48 AM
Thanks you much. It appears to work for my C6180 printer on vista (the problem has been random so I am not sure whether it will work forever). I don't know what bidirectional support means so I don't know what side effects to expect as a result of unchecking this option. Thanks for any info.
03-06-2011 10:04 AM
I have been living with this for months and was about to throw away my HP printer. My printer was not printing the first line of a document. When I tried to change the properties for the PORT, the tab was greyed out and I could not make any changes until I remembered that Vista requires you to right-click on properties, and then select Run as Administrator, even though I am logged on as Admin. This allowed me to make the change and perfecto! My documents print very nicely. HP support was unable to help me, so thank you!
09-04-2011 02:32 PM
I have an HP computer with Microsoft word 07. I did the enabling printer propoerties I read about from other that have previously posted, that helped the problem. But did not fix it. Some of my text is still cut off. Why is this? Is there anything else I can do?
12-13-2011 04:35 AM
This solution worked for me. My MS Word documents were not printing completely often cutting off the last line of the document I was printing. Following this solution fixed the problem immediately. Thank you.
- HP Connected - Finding Your Printer's Email Address in HP Connected
- HP Printers - How Do I Find My Model Number or Product Number?
- HP Connected - Getting the Printer Claim Code
- HP Printers - Which Cartridges Work with My HP Printer?
- HP Officejet and Photosmart All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper