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10-22-2011 12:09 PM
After four years volunteering in northern Portugal, where I bought my Photosmart Plus B210e printer (still in warranty) as well as my HP Pavilion PC laptop (out of warranty by six weeks), for reasons of poor health I must return to the US. [The printer I'd shipped from the States didn't survive the movers.]
Will I have any trouble with my warranty on the printer, or with buying ink cartridges? I've seen messages from other people outside the US saying that their printers require different and more expensive cartridges-- here I am using four '364's, is it the same cartridge in the USA?
Will HP/USA accept an HP/European Common Market warranty (given that HP has all the printers made in China, there should be no problem, but...).
Unfortunately, I'm living on a medical pension, which means I don't want to buy expensive equipment that I've already bought and paid for.
Thanks much-- it's my first time on this forum.
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10-22-2011 12:46 PM
You can continue to use the cartridges in the printer and any spare cartridges you have. Once you run out if ink and need to replace a cartridge you will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
The cartridges in the US will be 564.
I do not know how the European warranty would transfer to the US, you would need to Contact HP.
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