C310a Alignment Failed (1639 Views)
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Student
advwomen
Posts: 1
Registered: ‎03-22-2011
Message 1 of 2 (1,639 Views)

C310a Alignment Failed

We have an HP C310a that we got about 2 months ago. We just replaced the black cartridge and when trying to print, received barely visable print. There were some other cartridges that were almost to the point of replacing, so we replaced all but the photo cartridge. Now we do not get any color. We tried cleaning the cartridges and then tried aligning the cartridges. The alignment failed. We did the power down thing, power back up, clean (2 stages) and realign with the same problem. On the alignment printout, no color and alignment failed error. Any suggestions?

Distinguished Professor
Ciara_B
Posts: 5,620
Registered: ‎11-27-2009
Message 2 of 2 (1,597 Views)

Re: C310a Alignment Failed

Hi advwomen

Have you checked that the cartridges are vented properly? Details in link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02142902&cc=us&lc=en&dlc=en&product=4134821&tmp...

 

 

Kind Regards

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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