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07-18-2012 04:22 PM
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
07-19-2012 11:54 AM
Some other useful info would be connection method to the printer and the application we are printing from, as well as if other printing (docs etc) work or not. But in the mean time lets also go through some of the basics together. Lets make sure the printer is set properly for photos using printing preferences:
-Click the start button and then select devices and printers.
-Right click your printer and select printing preferences.
-In the new window that appears on the left you will see printing shortcuts. There will be one marked as photo or some variation - select that. To the right ensure that the size is set to 4x6.
-Click ok to close the window and save the changes.
Try the print again. If it does not resolve anything lets move on to making sure we have no software tripping us up. Try downloading and running the print and scan doctor located here: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
If all the software components check out use this article as it handles partial prints under unique circumstances: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Give the steps listed under windows a try and let us know if it helps.
Best of Luck!