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01-14-2009 02:37 AM
I have moved from London to India, bringing my excellent C5180 with me. I have run out of ink (363) which are not available in India. However, the 801 ink cartridges are identical in size / shape, and the HP website says they are compatible. When I load them into my C5180 it says "The following ink cartridge(s) are not intented for use with this printer. Printer configured to use 363 cartridges."
How do I get it to accept these identical style cartirdges? Please tell me I don't need to by an identical machine just because of my location?! That would be a rip - off.
Solved! Go to Solution.
01-14-2009 05:25 PM
HP is implementing a program to enable customization of printers and supplies products to better meet specific local customer needs. There will be different selectability numbers (i.e. HP 97 or HP 383) in each of four geographical zones in the world, and your printer will only perform when using cartridges for the zone in which the printer was designated for sale and use.
The inkjet print cartridges will not work in a printer from a different zone. An HP Customer Support Agent may be able to modify your printer to match the supplies in your new zone.
01-14-2009 08:41 PM
You will need to contact HP, they can reset the printer for your new region. You will need to have access to your computer and printer while either on the phone or possibly in an online chat with HP. You will need a set of new ink supplies for use once the regionalization reset has been performed as the previous supplies will no longer be recognized.
Bob Headrick, Microsoft MVP Printing/Imaging
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01-14-2009 09:36 PM
All-in-One need to reset to India zone, Then it will accept India cartridges.
To reset it contact HP.
08-31-2009 06:12 PM
I have done the region reset once, about a year ago. HP makes it incredibly convoluted, and uses an internal app that generates a set of codes that then need to be input into a easter-egg app embedded in the Printer Preferences dialog. The first reset was fine, as I had a good tech on chat with me and she was able to step me through the whole process within about 45 minutes.
Now I moved again (a year later), and despite their assurances that all of Asia was the same region, I will have to reset the region yet again. So
far I have invested 4 hours of my life to chat with a guy who figured out that his code generator app was down, to then talk to US tech support for 2 hours (international call from Singapore) to finally determine that the codes he generated weren't working, to then go on the phone with Singapore-based support who asked me to email them my 10-tap test and has not responded yet (12 hours ago).
The US (really Brazil, I think, or wherever that call center is)-based tech was supposed to get back with me too. Nothing (48 hours).
The opportunity cost of my personal time so far would have bought me another 2 HP printers (Photosmart All-In-One). Someone remind me why this "special program" is good for anyone but HP's price protection and limiting the movement of consumables between regions.
As far as I know, nobody else makes it that prohibitive to be moving with their hardware from country to country. If you are a highly mobile professional, buy someone else's printer!
01-29-2010 12:34 PM
I have had almost the same problem with moving my printer, with much time spent on the phone. Luckily I used skype for those hours long distance. although Bob is very helpful with his solutions about regionalization, he neglects to mention that the change can only be done three times. Just like dvd regions have limited changes available.
02-12-2010 07:48 PM
Did it worked for zou?
I sued skype too. Over 10 calls, hours on the phone and no solution so far for my 2 printers.
I am getting close to trash both of them and buy canon, samsung whatever works without this codes...