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11-22-2009 05:35 PM
I received a low ink level warning on the yellow cartridge, so I purchased new 02 color cartridges from Costco and replaced the yellow ink cartridge. The cartridge registered as an authentic HP Ink Cartridge but it's still saying the yellow ink cartridge is empty. I've rebooted the printer a couple of times and reseated the cartridge but still no luck.
11-23-2009 12:17 PM
03-13-2010 01:41 PM
Yes, I have the same problem with my HP C6180! I've been trying all kinds of reset and sequences... for the past year almost! To bad HP ignores our request for a recall or any kind of real support. Actually, to be fair, they did follow up but didn`t provide me with a solution. Their last recommendation is to go buy another printer. You would expect more out of $200+printer. I probably got a maximum of 200 various size copies out of it, plus the 3 different ink packages I bought, etc.
That said, I did buy another printer... Samsung that is! With that kind of support from HP, I`m not inclined to purchase another item from that brand name. It`s really to bad because when they work, they do produce good quality printing. BTW, it was my 3rd HP printer in over 15 yrs. Probably my last!
When I first approach the company, I was about 3 month past my warranty and they said, just to bad!
Very unsatisfied customer!
03-14-2010 07:01 AM
I have a C5180. After years of good service, I developed your problem but with the cyan cartridge. I've been serching for a solution. An HP tech in India told me to buy a new printer.
04-30-2010 05:21 AM
I also have this problem.
The yellow cartridge reported being empty so I replaced it.
The ink level screen shows that the yellow ink cartridge is full; however, when I try to print I get the same message.
To print in color install the following cartridges:
If empty ink cartridge is not replaced soon, all printing will stop.
My HP Photosmart C7280 All-in-One is a year and half old - obviously "out of warranty" also, so I don't presume HP will be of much help.
I too have tried restarting, printing test pagesalso to no avail, which incidentally print with the yellow ink color, so it's obviously there.
It's an annoying pop-up message which shouldn't be popping up anyway.
I am dis-illusioned with this HP printer and the lack of quality HP is putting in to their products. This printer is not a bottom of the line printer. After a year and a half only, I would think one could expect more in terms of printer reliability.
08-25-2010 01:33 PM
I have exactly the same problem. I installed a new cartridge and it was accepted as genuine. The printer went through the usual preparations to print with no complaints. The very next document printed brought up the 'you must replace the ink cartridge' message and the ink gauge shows yellow still empty. I loaded a second new cartridge, same results. I started the head cleaning sequence and it printed a perfect test page with a nice yellow box in the color test portion -- then it locked up with a message that it can't proceed until the yellow ink is replaced. It is locked up now trying to clean the print head and refusing to do anything. Even power cycling will not get it out of this locked up state, it will not even attempt the usual power on preparation. It just goes straight to the 'I am a useless piece of junk - please buy a new printer from some other company' screen ;-) It seems I have no choice but to comply since I am not going to feed it another 15 dollar ink cartridge. I am hoping I can sell my stash of other color ink cartridges to help pay for a new printer that will certainly cost the same or less than reparing this one. When I first found out that this printer would put a gun to my head and refuse to print even black and white everytime a color cartridge runs out, I swore I would never buy another HP. Now the same mechanism is insisting on a years early trip to the landfill or at least to Goodwill where they recycle all the good guts. At least I won't have to pay any further ransom (i.e. buy anymore ink cartridges from HP).
10-04-2010 03:27 PM
I just had the same problem on my printer and found that resetting the printer solved the problem.
- To reset this printer, make sure the printer is on. Unplug the printer without turning the printer off.
- Wait 60 seconds.
- Hold down the # and 6 button while plugging the printer back in. Keep holding the # and 6 down while the printer turns on. After a bit, on mine there was a picture of the power symbol that appeared on the printer display.
- When the power symbol appears on the printer display, take your fingers off the # and 6 button.
- Push the power button to turn the printer off. Push the power button again to turn the printer back on. The printer will take some time to go through some preparation. When the preparation is complete, the printer will recognize that the cartridges are full.
My printer is a C7280. I don't know if the C6180 and the c5180 also mentioned in this post have a numeric keypad like the c7280. I'll find out what buttons you have to push to reset those printers and post it here.
If these steps worked for you, please mark this post as solved.
10-20-2010 04:19 PM
The buttons to reset C5180 is OK+HELP..You unplug the cord while power on and then press OK+HELP at the same time while plugging in the cord.....You release it as soon as you see the monitor turning into black or blank...It solved partually my problem with this problem of ink cartridges!Now i can print!The next thing i should try is to refill by myself the ink cartridges that are already in use and i know work properly!!!!
10-25-2010 11:49 AM
I have the same problems as the people above. I bought a new yellow, HP GENUINE, 363 cartridge and replaced the old one which I thought was empty (there is a liquid sound when I shake it?!). The printer still shows the yellow as empty!! What are the buttons to reset a Photosmart 3210 All-in-one. Tried Cancel and Color Copy but entered something called Audit Mode where it said something like "Ink Threshold Reached - Don't ship this unit". Please advice!!!