Question
Reply
 
Honor Student
NPGhh
Posts: 1
Member Since: ‎08-09-2009
Message 1 of 33 (34,541 Views)
Accepted Solution

C6380 - Ink System Failure 0xc19a0023 error message

Problem Description: Unable to print - The message "Ink system failure 0xc19a0023 error" displays on the control panel of my C6380 printer
 
Previous troubleshooting steps:
 
Tried the following per HP Trouble Shooting Document c01738785:
1. Reset the system numerous times. including disconnecting and reconnecting the power. - Did not work
2. Followed the "Remove, clean, and reinstall the printhead" instructions - Did not work
 
Next step recommended: Replace the printhead If the steps above did not solve the problem, the printhead should be replaced.
 
I am now contacting HP support via email to obtain a replacement printhead.  Assume that will fix it.  
 
Any other suggestions on how I can get this resolved.  It's a bad situation for our family of 6 now that we moved to a single wireless printer for our family.  Help!!
PhD Student
smartfriend
Posts: 527
Member Since: ‎11-17-2008
Message 2 of 33 (34,562 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

Just wait for the printhead to arrive.
Please click on KUDOS if you find my solution helpful.
Honor Student
larryvw
Posts: 1
Member Since: ‎10-20-2009
Message 3 of 33 (33,948 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

I have exactly the same problem. HP were very quick to help but after following their instructions with no luck they advised they would replace the printer without the printhead and ink cartridges. It arrived within four days. When it arrived and I following the setup instructions it had exactly the same error message 0xc19a0023. I have asked them to send a replacement printhead and am waiting for a reply. I am hoping that will fix the problem.
Student
IHATEHP33
Posts: 1
Member Since: ‎12-02-2009
Message 4 of 33 (33,303 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

Well, I have the same probelm and nothing works with regard to repair.  This printer is an extreme ink hog and what gets me is I just reloaded.  I see all the trouble everyone is having and I've decided its not even wrth trying to get the warranty coverage.  I'm going back to Epson or will give the Kodak printer a try.

Honor Student
jonrobbin
Posts: 1
Member Since: ‎12-10-2009
Message 5 of 33 (33,186 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

Same problem.  Piece of junk.  3 weeks in and $100 worth of ink and now nothing works.  No customer support!

Student
linobe
Posts: 1
Member Since: ‎12-29-2009
Message 6 of 33 (32,891 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

I went through all the same machinations you did, to no avail either. Then, out of frustration, I used a "static free" wipe (that smelled of alcohol) on both the printhead contacts and the contacts in the carriage. The printer then went through a six minute preparation and now works fine. Who knew, alcohol cured it!

Student
Joel939
Posts: 1
Member Since: ‎06-02-2010
Message 7 of 33 (30,758 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

I have did all t6he cleaning that was necessary and ended up with message: Please turn printer Off and then On. Did so

more than once and no change. Also unplugged it and tried again with no change and same error message. Help.

Student
darodrigues
Posts: 1
Member Since: ‎06-25-2010
Message 8 of 33 (30,375 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

I also have this ink system failure and just contacted HP for support.

 

Did anyone who requested a new printhead get it and did it fix the problem?

Student
fyrcrakr48
Posts: 1
Member Since: ‎06-28-2010
Message 9 of 33 (30,325 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

I am going through this for the second time. For some unknown reason it cleared up the first time after spending hours with HP tech support and getting nowhere. When I tried to purchase a print head through the store HP told me there was no such thing and became very beligerant.

 

This printer is a piece of junk. Never again will I buy an HP product....no printer, no computer nothing. Nohting but trouble.

Regents Professor
Ciara_B
Posts: 6,269
Member Since: ‎11-27-2009
Message 10 of 33 (30,300 Views)

Re: C6380 - Ink System Failure 0xc19a0023 error message

Hi fyrcrakr48,

I can understand your frustration at encountering this error message for a second time. If you would like to purchase a printhead online, check out the Note section at the top of this document

Doc c01619218

 

Hope this helps, Ciara

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation