HP Support Forums
Join in the conversation.
08-09-2009 03:03 PM
Solved! Go to Solution.
10-20-2009 12:42 AM
12-02-2009 07:37 PM
12-29-2009 11:36 AM
I went through all the same machinations you did, to no avail either. Then, out of frustration, I used a "static free" wipe (that smelled of alcohol) on both the printhead contacts and the contacts in the carriage. The printer then went through a six minute preparation and now works fine. Who knew, alcohol cured it!
06-02-2010 11:15 PM
I have did all t6he cleaning that was necessary and ended up with message: Please turn printer Off and then On. Did so
more than once and no change. Also unplugged it and tried again with no change and same error message. Help.
06-28-2010 12:25 PM
I am going through this for the second time. For some unknown reason it cleared up the first time after spending hours with HP tech support and getting nowhere. When I tried to purchase a print head through the store HP told me there was no such thing and became very beligerant.
This printer is a piece of junk. Never again will I buy an HP product....no printer, no computer nothing. Nohting but trouble.
06-29-2010 06:33 AM
I can understand your frustration at encountering this error message for a second time. If you would like to purchase a printhead online, check out the Note section at the top of this document
Hope this helps, Ciara