CP1215 reports all colors ink cartridges are empty (486 Views)
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Honor Student
a_guitarman
Posts: 4
Registered: ‎04-25-2012
Message 1 of 2 (486 Views)
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CP1215 reports all colors ink cartridges are empty

HP CP1215 reports all color ink cartridges are empty, although they have rarely been used, the BLACK toner shows 72%, while all three color  inks report 0%.

HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 2 of 2 (461 Views)

Re: CP1215 reports all colors ink cartridges are empty

Hello, 

Thanks for the post.  That is odd, there is a way to get past this message, I've included a link below with the explaination and why this happens.  Good Luck!

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01905250&tmp_task=solveCategory&cc=us&dlc=en&la...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01788825&tmp_task=solveCategory&cc=us&dlc=en&la...

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