Re: Can't print black and white with empty color cartridge (368 Views)
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Honor Student
flannecl
Posts: 4
Member Since: ‎04-05-2014
Message 61 of 65 (454 Views)

Re: Can't print black and white with empty color cartridge

I have HP6700 premium and have looked and looked at the setup and other settings ON THE PRINTER, and I can't find anything regarding override or any other settings to change the printer settings to print in B&W or override color.   I did change the settings on the COMPUTER to print in B&W but it still depletes the color.  This has been going on for two years and only one time did a message come up that color was empty and asked if I wanted to print in B&W, that happened 3 times then went back to the original message saying I couldn't print until I replace color.  I am able to check my cartridge levels and they are showing cyan and yellow pretty low already!  I bet I've printed less than 20 pages since I replaced those.  I see all kinds of postings but nothing ever helps.

Top Student
gundy2
Posts: 6
Member Since: ‎04-22-2014
Message 62 of 65 (381 Views)

Re: Can't print black and white with empty color cartridge

Please keep in mind that the information I have posted as workaround solutions to the "can't print" problem are for LASER JET printers only. I haven't experimented with ink jet printers. Good luck.

Top Student
jjx5nc
Posts: 2
Member Since: ‎07-04-2014
Message 63 of 65 (373 Views)

Re: Can't print black and white with empty color cartridge

You are right.  This is frustrating.  The printer is always running out of a color cartridge when I need just one more sheet printed, and don't care about color.  On top of that, I have 100 extra pink and light blue cartridges laying around, which the printer apparently never uses.

Provost
Bob_Headrick
Posts: 14,998
Member Since: ‎11-17-2008
Message 64 of 65 (368 Views)

Re: Can't print black and white with empty color cartridge


flannecl wrote:

HP 6700 has same problem, bet all HP printers do.  [snip]


You would lose that bet.  HP and (other printer manufacturers) have different printer technologies for different needs.  For inkjet printers: 

 

    • Some have printheads built into the ink cartridges.  These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example.  

 

    • Other printers have separate ink supplies and replaceable printheads.  An example would be the Officejet 6500 printers.  The printhead in these printers can be replaced if they are damaged by running the printhead with colors out.  Some of these printers will allow printing with a color out, other will not.  If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.

 

    • Other printers have permanent printheads.  To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printheadvor burned out printhead firing resistors. The Photosmart 3310 series is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.  

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Top Student
jjx5nc
Posts: 2
Member Since: ‎07-04-2014
Message 65 of 65 (363 Views)

Re: Can't print black and white with empty color cartridge

Thanks Bob, I actually went out and bought a newer HP printer today.  I signed up for the HP Instant Ink program, and it will save me money, prevent those last minute ink crises, and make everyone happier.  This is a much better alternative.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation