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Student
NEmery
Posts: 1
Member Since: ‎09-30-2010
Message 1 of 4 (7,717 Views)

Cannot delete pending print document

I have an HP Photosmart C4600 series.  I have a document that I attempted to cancel/delete and it will not disappear from my queue, and will not print.  The solution center says that the printer is "Ready".  Any suggestions on how to get rid of this document so I can print other items in the queue?  I've tried "delete", "cancel all documents" ...

Honor Student
JCunnin737
Posts: 2
Member Since: ‎12-06-2010
Message 2 of 4 (7,629 Views)

Re: Cannot delete pending print document

I have the same issue. I have to un-installl the printer and re-install it everytime I delete a print document.

Honor Student
LC92346
Posts: 1
Member Since: ‎12-07-2010
Message 3 of 4 (7,615 Views)

Re: Cannot delete pending print document

I ran into this problem yesterday so I referred to the reference guide that came with my printer. The following solution worked for me.

 

Go to your control panel

Click on Performance and Maintenance

Click on Administrative Tools

Double-click on Services

Double -click on Print Spooler

Click Stop

Click Start

Click OK to close the window

 

Problem solved

Honor Student
JCunnin737
Posts: 2
Member Since: ‎12-06-2010
Message 4 of 4 (7,606 Views)

Re: Cannot delete pending print document

That worked THANKS!

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