HP Support Forums
Join in the conversation.
12-15-2008 12:55 PM
12-15-2008 01:23 PM - edited 12-15-2008 01:24 PM
first thing to check is make sure it is still a default printer
and go to properties and check for the port and make
sure it say what the port your printer that it is using
like a pareled or usb or TCP\IP connections
and if the TCP\IP check for the correct IP of the printer
and you may want to set the printer to "static"
this will keep it from changing IPs
and you may have to uninstall and reinstall
download the file manually
make sure you know where it is saved at
for IE click save not run
for Fire Fox but first go to the tool
and click option and look in the main tab
in the middle of the box click the circle
"Always ask where to save the file"
and make sure you know where you put
the download at
good points or advice..
Aslo if the questions or issues solved please check it
Thanks and you are welcome _____ Rick