02-27-2011 05:29 AM
While I was in the United States in Autumn, I purchased a set of cartridges for my printer - a photosmart B109n. I looked for 364's, but was told by the sales assistant that the equivalent cartridges in the US are the 564's. However, I have got home to Belgium to find that the printer does not recognise this model. Is there anything which can be done, or am I stuck with a set of open 564's which I cannot use?
02-27-2011 10:16 AM
The cartrdiges are regionalized with four regions throughout the world. If you move to a new region you can have HP change the regionalization, but for your situation this does not apply. HP's web page on the subject is here.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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