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musicchild1
Posts: 3
Member Since: ‎09-10-2010
Message 1 of 13 (8,776 Views)

Cartridge error messages on photosmart 2575

Hi,

 

I am new to this forum, but decided to join due to a recent problem that I have encountered upon switching on my printer. I would really appreciate some help in resolving the problem which is as follows: -

 

 I keep receiving error messages concerning issues with my print cartridges, which I cannot seem to be able to resolve. Despite my cartridges being fairly new and were working perfectly fine previously.I am either receiving the following message 'Remove and check print cartridges' or 'remove and check right cartridge'.

 

I have already taken out the cartridges and cleaned them. I have also tried replacing the cartridges with old ones to see if the same message still comes up and with the exception of one time it does. However, on my 1st attempt of changing the black current cartridge with an old black cartridge the message did not come up and the printer prompted me to align cartridges, which I did. I then changed the black cartridge back over to the original one that was in there and have continued to receive the same message, despite me trying the same test mentioned(whereby I installed old cartridge) above on numerous occasions, but they have all since failed.

 

Any helpful suggestions would be greatly appreciated.

 

Thanks in advance.

 

 

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Bob_Headrick
Posts: 15,804
Member Since: ‎11-17-2008
Message 2 of 13 (8,764 Views)

Re: Cartridge error messages on photosmart 2575

Try the troubleshooting steps here.  In addition to cleaning the cartridge contacts the printer contacts should be cleaned as shown in step 2. 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
musicchild1
Posts: 3
Member Since: ‎09-10-2010
Message 3 of 13 (8,755 Views)

Re: Cartridge error messages on photosmart 2575

Hi Bob,

 

Many thanks for your very prompt response.  I have just tried all the suggestions mentioned in the link which you kindly provided, but unfortunately this still has not resolved my issue.  Any other tips or advice would be much appreciated.

 

Best wishes

Top Student
hp2575az
Posts: 5
Member Since: ‎11-03-2010
Message 4 of 13 (8,633 Views)

Re: Cartridge error messages on photosmart 2575

MESSAGE FROM HP:

 

(http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02558798&tmp_task=prodinfoCategory&lc=en&dlc=en...)

 

Resolving a cartridge-related error message after moving to another country

If your printer or your cartridges are within warranty, HP will help you resolve this issue. Before you contact HP, make sure that you have the following items ready:

  • Your HP product
  • A full set of HP cartridges for your new country or region
  • A computer that is connected to your product

MY QUESTION

 

I have a question -  if Photo smart 2575 all in one printer is 2570 series, so does it mean that 2575a would be working with the same drivers and updates? I cannot find any drivers and updates for 2575a ...

 

I have 2575a aio and just run out of black ink. First was trying to find compatible inks - found some and it is possible to buy in the UK, so should not be a problem, but I have also realised that if you moved a country new cartridges WILL NOT WORK and will have to contact HP Support to reset printer - but this is only in warranty.

 

Now I cannot find the answer to the question- what if you move country after warranty expired, your printer is working fine, so you dont need HP to fix it (and pay for it), compatible ink cartridges are available on the UK market, so you can buy it, and it should solve the problem, but it is not because HP have "coded" your printer, so you are unable to use it. 

 

The other question, even if somehow HP would magically reset my printer - how can I exchange only black ink? I still have colour one - so I would have to either throw away still fine colour cartridge, because it will not work after reset ...

I cannot believe that ... any solutions? How to exchange black ink cartridge for the printer after moving country?

Provost
Bob_Headrick
Posts: 15,804
Member Since: ‎11-17-2008
Message 5 of 13 (8,621 Views)

Re: Cartridge error messages on photosmart 2575

 


hp2575az wrote:

MESSAGE FROM HP:

(http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02558798&tmp_task=prodinfoCategory&lc=en&dlc=en...)

 

Resolving a cartridge-related error message after moving to another country

[snip]


I will respond in this thread.   Please do not post the same question in multiple threads and please do not send private emails on issues you have recently posted in the forums.  This is a peer to peer forum and the folks here answering questions are for the most part volunteers.


 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Student
snocookie
Posts: 1
Member Since: ‎11-04-2010
Message 6 of 13 (8,600 Views)

Re: Cartridge error messages on photosmart 2575

I kept getting the same error messag saying my color cartridge was not "working"    I was ready to throw the printer out, because I had cleaned the cartridge, and the area, and then bought a new cartridge.   Well, I took some advise and changed to an original HP, instead of the knockoffs online.   and Viola! it worked........

Provost
Bob_Headrick
Posts: 15,804
Member Since: ‎11-17-2008
Message 7 of 13 (8,594 Views)

Re: Cartridge error messages on photosmart 2575

 


snocookie wrote:

I kept getting the same error messag saying my color cartridge was not "working"    I was ready to throw the printer out, because I had cleaned the cartridge, and the area, and then bought a new cartridge.   Well, I took some advise and changed to an original HP, instead of the knockoffs online.   and Viola! it worked........


 

The quality of third party reman/refill cartridges varies .  The study here by Quality Logic tested hundreds of refill/reman cartridges and found an average failure rate of 33%.  

 

It reminds me of the issue I had when I donated a printer to the local high school.  After some time the teacher mentioned to me he was having issues.  I went in and looked and he had a reman cartridge installed that was not printing one of the colors.  He got another cartridge with the same results, then finally a third that worked properly.  I suggested there was a quality difference with HP vs. the remans and he said the remans were cheaper.  I asked if they were 1/3 the price....


Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
quietpurr
Posts: 2
Member Since: ‎06-27-2011
Message 8 of 13 (7,744 Views)

Re: Cartridge error messages on photosmart 2575

I'm having the same problem!  It claims the color cartridge has a problem, and won't let it print at all.  I've pulled everything out and cleaned it and replaced the color cartridge, (and ONLY use HP inks, by the way) and it still has problems.  If we're lucky, after I pull it all out, clean it, and put it all back in we can get an occasional single sheet of paper to print.  It's the printer that belongs to my parents, and they don't know what to do anymore - I don't know either.  I'm about to suggest that they replace it with a new one.

Honor Student
musicchild1
Posts: 3
Member Since: ‎09-10-2010
Message 9 of 13 (7,736 Views)

Re: Cartridge error messages on photosmart 2575

Well I replaced my inks with new original HP inks (even though the ones I was having issues with were half full!) But since then thank God have had no further issues.  You might want to try that first before purchasing a new printer :smileyindifferent:

Honor Student
quietpurr
Posts: 2
Member Since: ‎06-27-2011
Message 10 of 13 (7,730 Views)

Re: Cartridge error messages on photosmart 2575

I tried buying new cartridges, and that didn't work either.  *sigh*

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