06-15-2010 06:11 PM
We have a HP 4280 Photosmart printer. The following message suddenly appeared on the printer. "Printer cartridge(s) missing or not detected". Both cartridges have been used for some time with no problem. When I checked the ink levels the color cartridge had an "x" and no ink level showing the black cartridge was ok. No lights are flashing except the "on" indicator. What should we do?
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06-16-2010 09:12 AM
Hi - May just be that the cartridge is now bad. Go ahead and try the steps in this document, starting with Solution 2, since these cartridges had been working correctly:
Hope that helps.
I am an HP employee.