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Honor Student
cms74
Posts: 2
Member Since: ‎06-15-2010
Message 1 of 3 (792 Views)
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Cartridge(s) not detected

We have a HP 4280 Photosmart printer.  The following message suddenly appeared on the printer.  "Printer cartridge(s) missing or not detected". Both cartridges have been used for some time with no problem.  When I checked the ink levels the color cartridge had  an "x"  and  no ink level showing the black cartridge was ok.   No lights are flashing except the "on" indicator. What should we do?

Associate Professor
kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 3 (763 Views)

Re: Cartridge(s) not detected

Hi - May just be that the cartridge is now bad.  Go ahead and try the steps in this document, starting with Solution 2, since these cartridges had been working correctly:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01530839&tmp_task=solveCategory&lc=en&dlc=en&cc...

 

Hope that helps.

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Honor Student
cms74
Posts: 2
Member Since: ‎06-15-2010
Message 3 of 3 (756 Views)

Re: Cartridge(s) not detected

Thank you. Cleaning the cartridge contacts and carriage contacts worked.

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