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07-17-2010 11:10 PM
After printing no more than 20 pages on my new OfficeJet 8500 Wifi printer, the paper jammed. I have tried to clear the jam but have not yet succeeded.
Here are details of my problem:
- My printed page almost finished feeding out from the printer, but the very end of it is stuck between the rollers. This means that - after removing the ADF - I cannot reach the paper at the back of the printer to pull it out backwards. Since the advice is NOT to pull it forwards, what do I do?
- No error message displayed. This worried me!
Unfortunately the help page I consulted from HP does not explain how to clear the jam I have. (See "HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers - 'Paper Jam' Message Displays on the All-in-One" http://h200003.www2.hp.com/bizsupport/TechSupport/
07-19-2010 01:47 PM
Is it possible to reach inside with long nose pliers or something like that to pull it out from the back? Maybe work it out sideways? Or can you print something that would go through and hopefully dislodge that piece of paper?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.