09-28-2010 05:58 PM
Recently, I replaced a HP black cartridge on a Photosmart C6180. Almost from the beginning, the black print quality began to deteriorate to the point that it became unreadable. I followed the instructions for cleaning the printheads (over and over again) and ultimately worked my way through a half ream of paper and the ink in the remaining five cartridges. I still have a printer that refuses to print black ink; however, unlike other HP printers that I have, this one seems to have integral printheads. How do you recommend that I restore flow to the black printhead or will I have to replace the printhead and, if so, how?
09-28-2010 06:26 PM
The C6180 printhead is not replaceable. If your unit is still under warranty I suggest you Contact HP. If the unit is out of warranty are there any error messages or is it just not printing black but without error messages?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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