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04-20-2012 08:53 AM
1. Product Name and Number - HP Color Laser Jet 5500dn
2. Operating System installed - NA, But Mac OSX Lion
3. Error message (if any) - NA
4. Any changes made to your system before the issue occurred - None
Every time we print from the printer we get a faint line across the headed of the page about one inch from the top. The line appears even when we "print" a blank page. The line appease on both sides of the page when printing single or double sided. It seems to fade when we print a lot of pages. We have changed the toner and cleaned the Fuser Input.
Any help would be great!
Thanks so much,
The Timestar Team
04-23-2012 11:45 AM
The HP Color Laserjet 5500dn is a commercial printer. I would suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board: