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RRMBB
Posts: 1
Member Since: ‎08-25-2010
Message 1 of 7 (5,460 Views)
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Colour Laserjet CP1215- printing out of alignment

Hi,

 

We have a colour laserjet CP1215 and (I think since changing the black cartridge) the colours are printing out of alignment. It looks like just the black ink is out of line with the other colours. Have tried various re-calibrations etc, but nothings worked so far. I've been advised by our IT support company that it's a hardware problem.

 

I wondered if it was just a case of a dodgy cartridge that needs changing but we don't have a spare at the moment so I didn't want to spend money on a new one if anyone could suggest anything!

 

I would be grateful for any help or suggestions.

 

Thanks,

Rachel

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GarVen
Posts: 1
Member Since: ‎02-07-2012
Message 2 of 7 (5,140 Views)

Re: Colour Laserjet CP1215- printing out of alignment

Colours suddenly began printing 'out of alignment'.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 3 of 7 (5,131 Views)

Re: Colour Laserjet CP1215- printing out of alignment

Hi GarVen, 

 

If you experience any print-quality problems, calibrate the product.

 

1. Open the HP Color LaserJet CP1210 Series Toolbox.

 

Open HP Color LaserJet CP1210 Series Toolbox in one of these ways:

  1. In the Windows system tray, double-click the printer icon ( ).
  2. On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click HP Color LaserJet

 

2. Click the Device Settings folder, and then click the Print Quality page.

3. In the area for Color Calibration, click Calibrate to calibrate the product immediately.

I am an HP employee.

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Top Student
mhansen2
Posts: 7
Member Since: ‎05-18-2011
Message 4 of 7 (3,012 Views)

Re: Colour Laserjet CP1215- printing out of alignment

Calibating was one of the first things I tried but did it again per your suggestion - there is no improvement.  I have the printer set up to calibrate every 48 hours.

 

Thanks for your help,

 

Mike

HP Support Agent
Gemini02
Posts: 4,678
Member Since: ‎09-03-2013
Message 5 of 7 (2,970 Views)

Re: Colour Laserjet CP1215- printing out of alignment

Hi mhansen2

 

I understand you ran the calibration and still having the issues.

 

Here is a url to help resolve print quality issues and alignments.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01691296&tmp_task=solveCategory&cc=us&dlc=en&la...

 

In Solution eight: Print a configuration page if the alignment bars are still incorrect then it could be a toner or hardware issue with the printer.

 

I would recommend to call HP Tech Support for further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Top Student
mhansen2
Posts: 7
Member Since: ‎05-18-2011
Message 6 of 7 (2,958 Views)

Re: Colour Laserjet CP1215- printing out of alignment

[ Edited ]

In Solution Eight, I can’t find a “Resume button” in the HP Toolbox window.  If this is not the Product Control Panel, I can’t find it.  I am running the Vista Business OS.

 

I rechecked my color management settings and found Photoshop Elements 11 was specifying “Photo [Adobe RGB 1998]” while the printer was specifying “Default [sRGB].”  I switched the printer to match Elements.  Results are good so far with .tif files.

 

Another suggestion was to change the software used to print.  I printed one .tif photo in Windows Photo Gallery instead of Photoshop and the Windows photo also came out fine and looks a bit sharper than the Photoshop .tif.

 

I shoot local high school sports and there’s another volleyball game tomorrow night, so I’ll continue to try the new settings.  I’ll keep you posted.

 

Thanks for your help,

 

Mike

 

UPDATED:  I finally found the "Resume button" on the printer control panel and printed a Self Test/Configuration sheet.  The lines in the corners line up fine and I've since printed dozens of tif files using Windows Photo Gallery with no hint of ghosting or fringing.  Thanks again for your help,

 

Mike

Student
Duginator
Posts: 1
Member Since: ‎04-04-2014
Message 7 of 7 (1,475 Views)

Re: Colour Laserjet CP1215- printing out of alignment

I am having issues with the print quality on the CP 1215.  I am having shadowing on the letters.  It appears to be only black.  I went through all the support pages on the HP site but I am not able to find the HP Color LaserJet CP1210 Series Toolbox. 
I am not able to double click on any printer icon in the Windows system tray nor am I able to find it via the Start menu by going through All Programs.  My other HP 1102W is in there but not the CP 1215.  I feel like all I need to do is calibrate the printer and it will be fine.  The ink cartridges all seem to be working fine, no spatter, no other issues.  I tried downloading a full version of the driver for the CP1215 but now am not able to locate it on my computer.  Can you please help so I don't have to buy a new computer?

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