D2445 Problem - Won't Align, Please help! Read for details..

[islandlandrover]

Hello all,

thanks ahead of time for any suggestions/help. We have a D2445 Printer here at our dealership that we use to print out pictures (our designated photo printer). It's worked great for the past few years, seeing use about once or twice a week.

We usually only use the standard 22/21 cartridges, but there was an ink sale at office depot and we sprung for the Tri-Color photo cartridge. The printer has printed about 70 images with the tri-color cartridge and it finally gave out. We went to replace it with a black 21 and now it will not align to save my life. And everything that prints out is WAYY OFF. The crazy thing is, it was working fine literally minutes before we replaced the tri-coor cartridge. I've tried re-aligning numerous times, doing all levels of cartidge cleaning, unhooking the printer from the computer, unhooking the power from the printer, restarting the computer, re-seating the cartridges, everything except re-installing the drivers (which I dont think would be the issue). I'm tempted to go purchase another tri-color cartridge and see if that works, but it was printing fine for years with the 22/21 setup! And I was literally printing out perfect photos with the tri-color cartridge up until it ran out of ink, with less than 10 minutes between printing the last good photo with the tri-color cartridge and installing the 21 and having all of these issues.

Has this printer finally met its match?

Thanks,

BR

If anyone can please point me in the right direction that would be excellent. Thanks!