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‎02-09-2014 07:33 AM

HP Recommended

 

I have a HP Officejet 6500 wireless all in one printer.  I cannot read the display screen on the printer.  I have uninstalled and re-installed but no difference. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2014 10:17 AM

HP Recommended

Well if you unplugged it from the wall outlet and waited and plugged it back in and it still has an issue I suspect it needs service.

View solution in original post

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8 REPLIES 8

‎02-09-2014 08:13 AM

HP Recommended

Well what exactly is the issue?  No display?  Garbled display?  Random characters? 

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‎02-09-2014 08:17 AM

HP Recommended

IT IS A GARBLED DISPLAY. 

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‎02-09-2014 08:18 AM

HP Recommended

Let's try this.  With the power on, unplug the unit and wait 5 mins.  Plug it back in.  Status?

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‎02-09-2014 09:59 AM

HP Recommended

Shut it down and restarted.  The screen is the same, garbled and looks like there are  2 straight lines going across the screen.

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‎02-09-2014 10:17 AM

HP Recommended

Well if you unplugged it from the wall outlet and waited and plugged it back in and it still has an issue I suspect it needs service.

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‎11-21-2014 10:23 PM

HP Recommended

The screen went out on my J6480 after 13 months of occasional home use.  I called hp for help and  the tech told me in no uncertain terms that after they sent me through a simple reboot and nothing changed that the screen could not be repaired.  I suggested sending it in for repair (1 month out of warranty) that it would cost me  more than a new printer.  

This is why I will never buy another HP product EVER.

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‎07-22-2015 06:12 PM

HP Recommended

There is nothing in the display screen.  It is lit up but no icons, buttons, nothing.  If I press on home I can hear it "click" and same with the back arrow.  I can print via the computer and scan via the computer, but I can't copy because I can't see anything.

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‎04-26-2016 01:11 AM

HP Recommended

HI   THI  SCREEN  IS  APPEAR   TOME   NAD  PRINTER  DOSENOT    WORK 

 

ENERGY  STAR     hp      that  screen  show

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