Question
Reply
 
AHM Student
Student
AHM
Posts: 1
Member Since: ‎06-04-2012
Message 1 of 2 (146 Views)

Deskjet D2680 will not print a document on first attempt after booting up.

When PRINT button on documents print screen is pressed, printer will rumble, growl for about 15 seconds, but won't print. I found a work-around, it's tedious, but it probably offers clues to the problem.

I go into Control Panel-Printers, then cancel all print jobs. Just before cancelling the jobs, I notice that Control Panel Printers says that the problem document is "restarting", but it never restarts. After cancelling all print jobs, I see via Windows Task Manager that the CPU usage is pinned at 100%. By clicking on "Processes" in Task Manager, I see that the "stuck" program is the Print Spooler. I then turn off the spooler via the End Process button. Through "Services" in Task Manager I find that the Print Spooler has stopped. Once I restart it, the printer comes alive and behaves perfectly the rest of the computer session.

 

I am running Windows Vista Home Basic, Service Pack 2, on a Pentium 4 3.8 gigahertz, 8 gigabytes Ram, 64 bit processor

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 2 (124 Views)

Re: Deskjet D2680 will not print a document on first attempt after booting up.

Try downloading and running the print and scan doctor located here. I may be able to resolve the spooler/print queue issue that you are experiencing automatically. Let us know the results.

 

Best of Luck! 

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation