Question
Reply
 
Honor Student
drfootprints
Posts: 2
Member Since: ‎06-17-2009
Message 1 of 8 (16,379 Views)

Door Open

When I goto the print option (where it shows printer name, I have a Deskjet F300, how many pages, print range, etc.) in the status is says door open.  I have never seen this before.  This status is also keeping me from printing a document; it has the document as pending and when you check the status bar it also shows door open.  However the print cartridge door is not open.

 

This problem occured after I had a paper jam, which I thought was cleared.  I also need to change the black cartridge because it is low.  But, if I need to copy something it will copy the document.

 

How can I resolve this problem?

Provost
erico
Posts: 25,933
Member Since: ‎01-07-2009
Message 2 of 8 (16,373 Views)

Re: Door Open

Try reinstalling your print cartridges.




Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
mujju
Posts: 22
Member Since: ‎05-29-2009
Message 3 of 8 (16,340 Views)

Re: Door Open

Hi,

I belive that in printer and faxes. The printer status shows "Door Open "  but the door i not open.

However you are able to make a standalone copy.

 

I understand unless the error message is not cleared you will not be able to print.

I belive the printer spooler is jammed and there is no two way communication is happening.

To clear the status please follow the instructions to Restart the Print Spooler device

 

First  Turn Off the printer.

 

  1. Open Administrative Tools.
    1. On the Windows taskbar, click Start , and then click Control Panel .
    2. Click Performance and Maintenance .
        NOTE: This step is not necessary in XP Classic View.
    3. Click Administrative Tools .
  2. Double-click Services .
  3. Click Print Spooler .
  4. Click Stop to stop the Print Spooler.
  5. Click Start to restart the Print Spooler.
  6. Click OK .
  7. Restart the computer.
  8. Try the print job again.

 This should resolve the issue

Honor Student
drfootprints
Posts: 2
Member Since: ‎06-17-2009
Message 4 of 8 (16,226 Views)

Re: Door Open

That you so much Mujju!  Your suggestion worked.
Student
robertjg57
Posts: 1
Member Since: ‎07-23-2011
Message 5 of 8 (14,659 Views)

Re: Door Open

I changed my black ink cartridge and I get the message door open when I try to print

Student
Randall1973
Posts: 1
Member Since: ‎07-11-2012
Message 6 of 8 (11,731 Views)

Re: Door Open

In Windows 7 64bit is is not necessary to restart the computer.

 

To clear/restart print spooler for Windows 7:

 

1. Open start menu

2. type "services" in the search box

3 right click on "services" and run as administrator

4 click on print spooler

5 in the left hand pane click "restart"

6. close window

7. Happy printing!!

Student
dramagirl
Posts: 1
Member Since: ‎03-03-2014
Message 7 of 8 (3,385 Views)

Re: Door Open

I followed the instructions as a last ditch attempt before throwing my printer away..and ta dum..it worked like magic.thanks.

Student
longsomerset
Posts: 1
Member Since: ‎07-25-2014
Message 8 of 8 (1,357 Views)

Re: Door Open

I had exactly the same problem, and this works. Thank you - you're a star! I now have boarding passes and can go on holiday. Yay!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation