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Aprilf
Posts: 1
Member Since: ‎05-02-2012
Message 1 of 2 (266 Views)

Dot Scrubber

HP Officejet Pro L7590  Windows XP

 

We are having a problem with dot scrubber that appears each friday morning. It backs up something. We are not sure what.

It slows down the computer for at least 20 minutes. Is this necessary to have on the computer?

 

Thank you

Aprilf

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ShlomiL
Posts: 9,819
Member Since: ‎01-03-2011
Message 2 of 2 (259 Views)

Re: Dot Scrubber

Hi Aprilf,

I believe the HP Update software wrongly trying to install a patch which is not intended for XP

(It also make sense as the updates performed once a week by default)

 

Please try the following and check for any change:

  1. Open the HP Solution Center software.
  2. Click the Settings icon, located at the bottom of the screen.
  3. Under Other Settings, click HP Updates & Usage Data.
  4. For the first update option (Check for product software and help), mark the 3rd option (No thank you).
  5. Click OK to apply the changes and close the HP Solution Center program.

Now follow for any change.

 

Hope it helps,

Shlomi

 

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