Duplex Printing with Deskjet 9800 (900 Views)
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Honor Student
jgg1121
Posts: 2
Member Since: ‎04-01-2009
Message 1 of 4 (900 Views)

Duplex Printing with Deskjet 9800

I Bought a Deskjet 9800 and then ordered the appropriate Duplex UNit.  The duplexunit was working very well until about 2 months ago. However, after my system crashed and had to reinstall Vista Ultimate.  I have tried to go through the configuration process and change the system with the settings that we have the Duplex unit installed but the memory does not retain such instructions. 

How can I solve this problem?

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 4 (893 Views)

Re: Duplex Printing with Deskjet 9800

If you do the change just before you print a document, then change will be applied for that print job only. But if you change the settings by opening your Printers folder, then right clicking on the printer icon and selecting 'Printing Preferences', then the changes made here will be saved as the default settings. Have you tried this?
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Honor Student
jgg1121
Posts: 2
Member Since: ‎04-01-2009
Message 3 of 4 (870 Views)

Re: Duplex Printing with Deskjet 9800

I tried what yousuggested but it does not work.  I printed a diagnostic page and it shopws that the duplexer is installed but can't get the printer touse the function except manually.  That is not convenient.  Does anybody have another solution?
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Bob_Headrick
Posts: 15,012
Member Since: ‎11-17-2008
Message 4 of 4 (859 Views)

Re: Duplex Printing with Deskjet 9800

Go to the printers folder, right click on the 9800, Run as Administrator, Properties, (continue), Device Settings, Installable Options, Duplex unit - set to installed, Apply, Security, (allow all appropriate users ability to print, manage printers and manage print queue), Apply, General, Properties, (set appropriate defaults),Apply,  Advanced, Printing Preferences, set appropriate settings, OK.

 

For proper operation of the duplexer you may also need the duplexer patch available as described here.

 

Regards,

Bob Headrick, Microsoft MVP Printing/Imaging

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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