04-01-2009 07:56 PM
I Bought a Deskjet 9800 and then ordered the appropriate Duplex UNit. The duplexunit was working very well until about 2 months ago. However, after my system crashed and had to reinstall Vista Ultimate. I have tried to go through the configuration process and change the system with the settings that we have the Duplex unit installed but the memory does not retain such instructions.
How can I solve this problem?
04-02-2009 03:03 AM
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I am an ex-HP Employee.
04-02-2009 06:23 PM
04-02-2009 11:54 PM
Go to the printers folder, right click on the 9800, Run as Administrator, Properties, (continue), Device Settings, Installable Options, Duplex unit - set to installed, Apply, Security, (allow all appropriate users ability to print, manage printers and manage print queue), Apply, General, Properties, (set appropriate defaults),Apply, Advanced, Printing Preferences, set appropriate settings, OK.
For proper operation of the duplexer you may also need the duplexer patch available as described here.
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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