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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi I am getting the error code 0X007C9C98 and the printer is not responding to anything. Turning off and on. Removing power. Still same code.

 

What can I do?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Thank you for your help Waterboy!

View solution in original post

5 REPLIES 5
HP Recommended

Hello Jejan,

 

Welcome to the HP Forums.

 

 

I see that you are having an issue with an error code on the printer.

 

 

Please respond with your printers Model Number.


How Do I Find My Model Number?

 

 

Once I have the printer information, I can then do the research necessary for that specific printer model.

 

 

Thanks for you time and I hope to hear from you soon.

 

 

Cheers,   :generic:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
HP Recommended
Hi the printer is HP Envy 4500
HP Recommended

Hello Jejan,

 

 

Thank you for getting back to me so quickly with the printer information.

 

I do have a few suggestions that we can try in the attempt to troubleshoot this issue.

 

First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

 

I have done some research and I was able to locate a document that deal with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....

 

If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.

 

 

Thanks again for your time.

 

 

Cheers,   Smiley Happy

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
HP Recommended
Thank you for your help Waterboy!
HP Recommended

Hello Jejan,

 

 

I'm excited to see that we were able to get the issue resolved.  That's Excellent!!!!! :LaughingTears:

 

 

If it's not to much trouble, could I get you to mark my post with all the troubleshooting steps on it as the “Accept as Solution ” so that others can find the steps if they have the same issue.

 

If you ever have any other questions or concern, please write me back and I will be happy to work with you again.

 

Hope you have a great day.

 

 

Cheers,  :OpenSmile:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
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